Summary
Overview
Work History
Education
Skills
Certification
References
Disclaimer
Accomplishments
Languages
Affiliations
Websites
References
Timeline
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BANDILA SUPRIYA

BANDILA SUPRIYA

Hyderabad

Summary

Seasoned recruiting professional with proactive, flexible and hardworking approach to accomplishing employer hiring objectives. Works well with job boards, LinkedIn and ATS systems. Skilled in coaching, overseeing and encouraging successful recruiters.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Recruiter

Randstad offshore services
08.2021 - 03.2024
  • Utilized various sourcing strategies, including job boards, social media, networking, and referrals, to identify and attract qualified professionals.
  • Conducted thorough screening and assessment of candidates through phone interviews, technical assessments, and behavioral interviews
  • Worked on both IT and Non IT roles.
  • Maintain a pipeline of active and passive candidates for current and future job openings.
  • Coordinated and scheduled interviews between candidates and hiring managers, ensuring a smooth and efficient recruitment process. Provide required feedback to candidates.
  • Posted jobs on various systems, including LinkedIn and Facebook forums.
  • Helped candidates with onboarding process.
  • Worked on job boards like Naukri, Monster, Indeed, LinkedIn, Dice and many more.
  • Worked on both Domestic and International Hiring.

Senior Representative, Customer Service

Synchrony financial
03.2019 - 06.2021
  • Engaged in conversations with customers to address inquiries and concerns regarding their Synchrony Credit Card accounts. Assist customers in understanding their billing statements, transaction history, account balances, and payment due dates.
  • Guided customers through the process of making payments towards their Synchrony Credit Card balances. Provide step-by-step instructions for online payment methods, troubleshoot payment-related issues, and ensure accurate processing of transactions.
  • Offered technical support and guidance to customers navigating the online platform for managing their Synchrony Credit Card accounts. Assist with account registration, password resets, profile updates, and other online functionalities.
  • Trained new employees on communication and process.
  • Worked as interim HR for 3 months, looked over application of candidates on Synchrony Job Portal and conducted interviews for them. Forwarded the best candidates to Managers

Digital Interaction Advisor

[24]7.ai
09.2017 - 12.2018
  • Communicated with customers via chat, email, or messaging platforms to understand their technical concerns and provide timely assistance. Ensure that all interactions are conducted professionally, accurately, and with a focus on delivering a positive customer experience.
  • Assisted customers with the process of unlocking iPhones to allow the use of SIM cards from other carriers. Provide step-by-step guidance on unlocking procedures and troubleshoot any issues that may arise during the process.
  • Guided customers in selecting appropriate data plans and roaming plans based on their usage needs and travel destinations. Assist with plan activation, renewal, and modification as per customer preferences. Address inquiries related to data usage, billing, and plan features.
  • Diagnosed and resolved technical issues reported by customers regarding their Apple and Android phones. This includes but is not limited to software glitches, connectivity issues, app malfunctions, and device performance concerns. Provide troubleshooting steps and solutions in a clear and concise manner.
  • Maintain detailed records of customer interactions, including inquiries received, solutions provided, and any follow-up actions required. Generate reports on common technical issues encountered and collaborate with the technical team to identify trends

Practitioner

Concentrix
06.2016 - 02.2017
  • Answered incoming calls from Axis Bank customers and provide assistance with a wide range of inquiries, including transaction queries, account balances, statement requests, and account-related services.
  • Listened attentively to customer concerns and troubleshoot issues related to banking transactions, discrepancies, and errors. Take ownership of customer inquiries and follow
  • Guided customers in navigating the Axis mobile app and accessing its features, such as fund transfers, bill payments, account management, and mobile banking services. Provide step-by-step instructions and technical assistance as needed.
  • Assisted customers with updating their personal information, contact details, and account preferences in the Axis Bank system. Ensure accuracy and completeness of customer records while adhering to data protection and privacy regulations.
  • Stayed informed about Axis Bank products, services, and promotional offers to effectively address customer inquiries and promote additional banking products as appropriate.

Education

Masters in business administration - Finance

01.2018

Bachelors in Commerce - Finance and HR

01.2016

Skills

  • MS Word
  • MS Excel
  • Job Boards
  • Time Management
  • Communication
  • Interviewing techniques
  • Recruitment Strategies
  • Self-Motivated Work Ethic
  • Team Collaboration

Certification

  • Udemy Certification In Social Media Recruitment For Human Resource Professionals.
  • Udemy Certification In Recruiting: Talent Acquisition & Hiring (Version 3.2)

References

References upon request

Disclaimer

I hereby declare that the above-mentioned information is correct and I bear the responsibility for the correctness of the above mentioned particulars.

Accomplishments

  • Awarded as Employee Of the Month Nov 2021
  • Awarded as Employee of the Month April 2022
  • Awarded as Employee of the Month Sep 2022
  • Awarded employee of the week in May 2023

Languages

Telugu
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2

Affiliations

  • Was A part of team captivators who conducted engagement activities and events in the office.

Websites

References

References available upon request.

Timeline

Recruiter

Randstad offshore services
08.2021 - 03.2024

Senior Representative, Customer Service

Synchrony financial
03.2019 - 06.2021

Digital Interaction Advisor

[24]7.ai
09.2017 - 12.2018

Practitioner

Concentrix
06.2016 - 02.2017

Masters in business administration - Finance

Bachelors in Commerce - Finance and HR

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BANDILA SUPRIYA