Bandito Kasyap
Gurugram
Summary
As a seasoned professional with over 8.5 years of expertise in professional communication, customer service, client servicing, project management, strategic guidance, and account management, coupled with a year of experience in leading a Social Media Marketing Company, I bring a comprehensive skill set and a proven track record of success. My experience spans across international markets, where I have built a reputation for delivering outstanding service and consistently exceeding client expectations.
My career highlights include effective management of complex projects and the ability to prioritize in a dynamic environment while ensuring result-driven outcomes. I am known for my exceptional communication and interpersonal skills, which have been instrumental in forging robust relationships with clients and stakeholders at various levels.
In my latest role, I have excelled in providing strategic guidance and managing a diverse client portfolio, always aiming to surpass client needs and expectations. My previous roles have also encompassed significant responsibilities in fraud protection and debt collection, focusing on risk mitigation and loss minimization.
Overall, I am a highly skilled and result-oriented professional, dedicated to driving business growth and delivering unparalleled customer service.
Overview
8
8
years of professional experience
Work History
Founder and Managing Director
Bulls Eye Consulting
Gurgaon
2023.03 - 2023.12
- Focused on helping Martial arts gyms, studios, and academies scale their business and generate more revenue
- Key Responsibilities: Developing innovative social media strategies tailored for martial arts businesses. Overseeing the creation and implementation of targeted marketing campaigns. Leading a team of skilled marketing professionals to deliver exceptional results. Maintaining strong relationships with clients, understanding their unique needs and goals
- Impact: Successfully increased student enrollment and retention for various martial arts facilities. Significantly boosted revenue for our clients through strategic marketing efforts. Positioned Bulls Eye Consulting as a trusted and effective partner in the Martial Arts Gyms niche
- Closed 23 clients out of 34 Sales calls, most of them on the first meeting for letting us running their Marketing campaigns
- Helped 92% of the Clients or Gym owners get 10-15 students every month, generating over 80-100 leads and 30-40 appointments
- Managed a team of 5 people, including marketers, and Appointment setters and increased the monthly revenue of the company by 700% in 4 months
- Handles business operations, including automations, quality monitoring, organic outreach for sales and marketing and content creation
Solution Specialist
Cvent
Gurgaon
2021.09 - 2023.03
- Build and maintain relationships with clients, understand their needs, and ensure that their expectations are met or exceeded
- Onboard new clients, help them understand the CVENT platform and its capabilities, and provide training as needed
- Provide ongoing support and troubleshooting to ensure that clients are able to use the platform effectively and achieve their business goals
- Identify opportunities for growth within existing client accounts and recommend solutions to help them achieve their goals
- Manage client expectations, ensure that clients are aware of any limitations or constraints within the platform, and find solutions that meet their needs
- Collaborate with internal teams, such as product development and sales, to ensure that client needs are being met and that the platform is continuously evolving to meet the changing needs of the market
- Report on key metrics and analyze data to identify trends and opportunities for improvement, and work with clients to develop strategies that can help them achieve their business goals.
Senior Fraud Prevention Specialist
American Express
Gurgaon
2021.02 - 2021.09
- Analyzed transactional data to identify potential fraudulent activity and took appropriate action to mitigate risk.
- Developed and implemented fraud prevention strategies to minimize financial losses and safeguard company assets.
- Reviewed and investigated suspicious or unusual account activity, including chargebacks and disputes, to determine if fraud occurred and took appropriate action.
- Worked collaboratively with internal teams, such as customer service, risk management, and legal, to ensure a coordinated approach to fraud prevention and mitigation.
- Stayed up to date with the latest trends and tactics used by fraudsters and continuously adapted fraud prevention strategies to stay ahead of the curve.
- Educated internal stakeholders on fraud prevention best practices and ensured that employees were aware of their role in preventing and detecting fraudulent activity.
- Prepared and presented reports on fraud trends, incidents, and prevention efforts to management and other stakeholders.
New Accounts Specialist
American Express
Gurgaon
2020.08 - 2021.02
- Review and process new account applications, ensuring that all necessary information is complete and accurate
- Conduct due diligence and verify the identity of new customers to prevent fraud and comply with regulations
- Communicate with customers to collect required documentation and resolve any issues or discrepancies
- Collaborate with other teams, such as sales and customer service, to ensure a seamless onboarding experience for new customers
- Maintain accurate and up-to-date records of new accounts and ensure that all documentation is filed appropriately
- Provide support and guidance to new customers to ensure that they understand how to use the company's products and services
- Identify opportunities to improve the new account process and work with internal teams to implement changes.
Fraud Prevention Specialist
American Express
Gurgaon
2018.07 - 2020.06
- Analyzed transactional data to identify potential fraudulent activity and took appropriate action to mitigate risk
- Developed and implemented fraud prevention strategies to minimize financial losses and safeguard company assets
- Reviewed and investigated suspicious or unusual account activity, including chargebacks and disputes, to determine if fraud occurred and took appropriate action
- Worked collaboratively with internal teams, such as customer service, risk management, and legal, to ensure a coordinated approach to fraud prevention and mitigation
- Stayed up to date with the latest trends and tactics used by fraudsters and continuously adapted fraud prevention strategies to stay ahead of the curve
- Educated internal stakeholders on fraud prevention best practices and ensured that employees were aware of their role in preventing and detecting fraudulent activity
- Prepared and presented reports on fraud trends, incidents, and prevention efforts to management and other stakeholders.
Debt Collection Specialist
Genpact
Noida
2015.12 - 2018.05
- Contact delinquent customers to collect overdue payments and resolve outstanding debts
- Negotiate repayment plans with customers who are unable to pay in full, while adhering to company policies and regulations
- Keep accurate records of all customer interactions and debt collection efforts
- Work with internal teams, such as legal and customer service, to resolve disputes and ensure that all debt collection activities are compliant with applicable laws and regulations
- Educate customers on their account status and provide guidance on how to resolve their debts
- Evaluate customer creditworthiness and make recommendations on debt repayment plans
- Continuously monitor customer accounts to identify potential delinquencies and take appropriate action to prevent further delinquencies.
Education
TEFL-160 Hours -
TEFL Full Circle- Online
07.2020
TEYL-40 Hours -
TEFL Full Circle- Online
07.2020
TEFL-120 Hours -
TEFL Full Circle- Online
07.2020
Bachelor of Science- Geology -
St. Xavier's College
05.2014
Skills
- Hard Working
- Customer Acquisition
- Marketing
- Consulting
- Team Engagement
- Negotiation
- Client Engagement
- Process Improvements
- Creative Problem Solving
- Customer Service Skills
- Business Development
- Ability to Work Under Pressure
- Collaboration & Teamwork
- Highly Motivated
- Communication
- Computer Skills
Personal Information
- Date of Birth: 09/12/1992
- Nationality: Indian
Hobbies and Interests
- Acting
- Singing
- Listening to rock and roll
- Travelling
Languages
Bengali
First Language
Hindi
Proficient (C2)
C2
English
Advanced (C1)
C1
Timeline
Founder and Managing Director
Bulls Eye Consulting
2023.03 - 2023.12
Solution Specialist
Cvent
2021.09 - 2023.03
Senior Fraud Prevention Specialist
American Express
2021.02 - 2021.09
New Accounts Specialist
American Express
2020.08 - 2021.02
Fraud Prevention Specialist
American Express
2018.07 - 2020.06
Debt Collection Specialist
Genpact
2015.12 - 2018.05
TEFL-160 Hours -
TEFL Full Circle- Online
TEYL-40 Hours -
TEFL Full Circle- Online
TEFL-120 Hours -
TEFL Full Circle- Online
Bachelor of Science- Geology -
St. Xavier's College
Similar Profiles
Akanksha UtrejaAkanksha Utreja
HR Head ( TA and Operations) at Bulls Eye Knowledge Pvt Ltd (Hitbullseye)HR Head ( TA and Operations) at Bulls Eye Knowledge Pvt Ltd (Hitbullseye)
Isabelle WittIsabelle Witt
NBA Dancer at Chicago BullsNBA Dancer at Chicago Bulls
Zoey GreenbaumZoey Greenbaum
Host/Busser/Food Runner at Bulls Bridge InnHost/Busser/Food Runner at Bulls Bridge Inn