Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Bandito Kasyap

Gurgaon,HR
Bandito Kasyap

Summary

A seasoned professional with over 8.5 years of expertise in professional communication, customer service, client servicing, project management, strategic guidance, and account management, coupled with a year of experience in leading a Social Media Marketing Company, bringing a comprehensive skill set and a proven track record of success. My experience spans across international markets, where I have built a reputation for delivering outstanding service and consistently exceeding client expectations.

My career highlights include effective management of complex projects and the ability to prioritize in a dynamic environment while ensuring result-driven outcomes. I am known for my exceptional communication and interpersonal skills, which have been instrumental in forging robust relationships with clients and stakeholders at various levels.

In my latest role, I have excelled in providing strategic guidance and managing a diverse client portfolio, always aiming to surpass client needs and expectations. My previous roles have also encompassed significant responsibilities in fraud protection and debt collection, focusing on risk mitigation and loss minimization.

Overall, I am a highly skilled and result-oriented professional, dedicated to driving business growth and delivering unparalleled customer service.

Overview

9
years of professional experience

Work History

Adit

Customer Success Manager
02.2024 - Current

Job overview

  • Managed a portfolio of around 80+ clients, maintaining a churn rate of less than 4%
  • Met KPIs for every quarter since the beginning resulting in positive Client growth and adoption
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Created customer support strategies to increase customer retention.
  • Collaborated with stakeholders like product, technology and Marketing to improve customer experience and results
  • Took Client feedback seriously and worked towards improving adoption to features and improving offerings
  • Established strong relationships with key customers, resulting in increased customer loyalty.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Bulls Eye Consulting

Founder and Managing Director
03.2023 - 12.2023

Job overview

    • Focused on helping Martial arts gyms, studios, and academies scale their business and generate more revenue
    • Key Responsibilities : Developing innovative social media strategies tailored for martial arts businesses. Overseeing the creation and implementation of targeted marketing campaigns. Leading a team of skilled marketing professionals to deliver exceptional results. Maintaining strong relationships with clients, understanding their unique needs and goals
    • Impact : Successfully increased student enrollment and retention for various martial arts facilities. Significantly boosted revenue for our clients through strategic marketing efforts. Positioned Bulls Eye Consulting as a trusted and effective partner in the Martial Arts Gyms niche
    • Closed 23 clients out of 34 Sales calls, most of them on the first meeting for letting us running their Marketing campaigns
    • Helped 92% of the Clients or Gym owners get 10-15 students every month, generating over 80-100 leads and 30-40 appointments
    • Managed a team of 5 people, including marketers, and Appointment setters and increased the monthly revenue of the company by 700% in 4 months
    • Handles business operations, including automations, quality monitoring, organic outreach for sales and marketing and content creation

Cvent

Solution Specialist
09.2021 - 03.2023

Job overview

  • Build and maintain relationships with clients, understand their needs, and ensure that their expectations are met or exceeded
  • Onboard new clients, help them understand the CVENT platform and its capabilities, and provide training as needed
  • Provide ongoing support and troubleshooting to ensure that clients are able to use the platform effectively and achieve their business goals
  • Identify opportunities for growth within existing client accounts and recommend solutions to help them achieve their goals
  • Manage client expectations, ensure that clients are aware of any limitations or constraints within the platform, and find solutions that meet their needs
  • Collaborate with internal teams, such as product development and sales, to ensure that client needs are being met and that the platform is continuously evolving to meet the changing needs of the market
  • Report on key metrics and analyze data to identify trends and opportunities for improvement, and work with clients to develop strategies that can help them achieve their business goals.

American Express

Senior Fraud Prevention Specialist
02.2021 - 09.2021

Job overview

    • Analyzed transactional data to identify potential fraudulent activity and took appropriate action to mitigate risk.
    • Developed and implemented fraud prevention strategies to minimize financial losses and safeguard company assets.
    • Reviewed and investigated suspicious or unusual account activity, including chargebacks and disputes, to determine if fraud occurred and took appropriate action.
    • Worked collaboratively with internal teams, such as customer service, risk management, and legal, to ensure a coordinated approach to fraud prevention and mitigation.
    • Stayed up to date with the latest trends and tactics used by fraudsters and continuously adapted fraud prevention strategies to stay ahead of the curve.
    • Educated internal stakeholders on fraud prevention best practices and ensured that employees were aware of their role in preventing and detecting fraudulent activity.
    • Prepared and presented reports on fraud trends, incidents, and prevention efforts to management and other stakeholders.

American Express

New Accounts Specialist
08.2020 - 02.2021

Job overview

  • Review and process new account applications, ensuring that all necessary information is complete and accurate
  • Conduct due diligence and verify the identity of new customers to prevent fraud and comply with regulations
  • Communicate with customers to collect required documentation and resolve any issues or discrepancies
  • Collaborate with other teams, such as sales and customer service, to ensure a seamless onboarding experience for new customers
  • Maintain accurate and up-to-date records of new accounts and ensure that all documentation is filed appropriately
  • Provide support and guidance to new customers to ensure that they understand how to use the company's products and services
  • Identify opportunities to improve the new account process and work with internal teams to implement changes.

American Express

Fraud Prevention Specialist
07.2018 - 06.2020

Job overview

  • Analyzed transactional data to identify potential fraudulent activity and took appropriate action to mitigate risk
  • Developed and implemented fraud prevention strategies to minimize financial losses and safeguard company assets
  • Reviewed and investigated suspicious or unusual account activity, including chargebacks and disputes, to determine if fraud occurred and took appropriate action
  • Worked collaboratively with internal teams, such as customer service, risk management, and legal, to ensure a coordinated approach to fraud prevention and mitigation
  • Stayed up to date with the latest trends and tactics used by fraudsters and continuously adapted fraud prevention strategies to stay ahead of the curve
  • Educated internal stakeholders on fraud prevention best practices and ensured that employees were aware of their role in preventing and detecting fraudulent activity
  • Prepared and presented reports on fraud trends, incidents, and prevention efforts to management and other stakeholders.

Genpact

Debt Collection Specialist
12.2015 - 05.2018

Job overview

  • Contact delinquent customers to collect overdue payments and resolve outstanding debts
  • Negotiate repayment plans with customers who are unable to pay in full, while adhering to company policies and regulations
  • Keep accurate records of all customer interactions and debt collection efforts
  • Work with internal teams, such as legal and customer service, to resolve disputes and ensure that all debt collection activities are compliant with applicable laws and regulations
  • Educate customers on their account status and provide guidance on how to resolve their debts
  • Evaluate customer creditworthiness and make recommendations on debt repayment plans
  • Continuously monitor customer accounts to identify potential delinquencies and take appropriate action to prevent further delinquencies.

Education

TEFL Full Circle- Online
Remote

TEFL-160 Hours
07.2020

University Overview

TEFL Full Circle- Online
Remote

TEYL-40 Hours
07.2020

University Overview

TEFL Full Circle- Online
Remote

TEFL-120 Hours
07.2020

University Overview

St. Xavier's College
Ranchi, Jharkhand

Bachelor of Science- Geology
05.2014

University Overview

Graduated with over 85% and a distinction.

Skills

  • Customer Acquisition
  • Negotiation
  • Client Engagement
  • Process Improvement and Problem Solving
  • Ability to Work Under Pressure
  • Collaboration & Teamwork
  • Communication
  • Customer Retention
  • Customer Account Management
  • Client Relations
  • Proficient in Zoho CRM, Asana, Salesforce, High Level
  • Account Management
  • Customer Service

Languages

Hindi
Proficient (C2)
C2
English
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)

Timeline

Customer Success Manager
Adit
02.2024 - Current
Founder and Managing Director
Bulls Eye Consulting
03.2023 - 12.2023
Solution Specialist
Cvent
09.2021 - 03.2023
Senior Fraud Prevention Specialist
American Express
02.2021 - 09.2021
New Accounts Specialist
American Express
08.2020 - 02.2021
Fraud Prevention Specialist
American Express
07.2018 - 06.2020
Debt Collection Specialist
Genpact
12.2015 - 05.2018
TEFL Full Circle- Online
TEFL-160 Hours
TEFL Full Circle- Online
TEYL-40 Hours
TEFL Full Circle- Online
TEFL-120 Hours
St. Xavier's College
Bachelor of Science- Geology
Bandito Kasyap