Baneet Kaur
Training Coach
New Delhi
Summary
Results-driven Coach dedicated to building focused, high-achieving teams through goal-oriented training and mentorship. Skilled at recruiting reliable staff and assistants for unified team culture and purpose-driven squad support. Proponent of detailed finance and resource management to maintain positive perception of program and expand competitive opportunities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Training Coach
Wipro Limited
Gurgaon , India
02.2018 - Current
- Scheduled and taught in class and online courses to increase learning opportunities.
- Implemented new training courses after assessing corporate data and identifying employee weaknesses.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Prepared and presented supplementary learning material to support structured lessons.
- Educated clients on proper use of products and systems.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Tracked attendance and evaluated progress for assigned trainees.
- Implemented diverse instructional methods, optimizing trainee engagement.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Monitored participant workflow and behaviors throughout training process.
- Developed individualized training plans to achieve staff readiness.
- Developed effective training plans based on department needs and objectives.
Customer Service Representative
Wipro Limited
Gurgaon , Haryana
02.2018 - 01.2022
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor Of Arts - English Honours
Guru Harkrishan Public School
Vasant Vihar , New Delhi 04.2014 - 07.2017
Skills
Team Training
Team Bonding
Operations management
Group facilitation
Verbal and written communication
Written documentation
Communication abilities
Nondiscriminatory practices
Motivational leadership style
Performance improvements
MS Office
Organization and Time Management
Planning and Coordination
Analytical and Critical Thinking
Multi-domain programming
Trainer Feedback
Timeline
Training Coach
Wipro Limited
02.2018 - Current
Customer Service Representative
Wipro Limited
02.2018 - 01.2022
Bachelor Of Arts - English Honours
Guru Harkrishan Public School
04.2014 - 07.2017