BANEET KUMAR
Team Leader
Aman Colony
Summary
JOB OBJECTIVE A personally fulfilling, ever challenging environment where talent and performance are well organized and career growth is in proportion. I want to be the part of a group where human values stand high, with clear focus on company objectives.
Overview
1
1
year of professional experience
8
8
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Team Leader
Tata AIA Life Insurance Pvt Ltd
Chandigarh
04.2022 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Coordinated weekly meetings for internal and external groups.
- Implemented new working processes to deliver multiple improvements.
Data Validation Specialist
Basware Corporation, RESPONSBILITIES
03.2017 - 10.2018
- To validate the invoices as per the customer requirements with the help of the CVG (Customer Validation Guide)
- Working with the international clients
- Working within the timeline provided by the company as well as clients
- Working on the Excel, Client Communication, Mail Management
- Provide thorough support and problem solutions for customers
- Train new employees and explain protocol clearly and efficiently
- Maintain composure and Patience in face of difficult Customer situation
- Dell Servers, Laptops, Printers, workstation Support Specialist, Onsite Service and support of various Dell client
- Troubleshooting problems of Servers, Workstations, Desktops and Laptops and providing service accordingly.
Accounts Payables II
Xerox Technology Services India LLP
10.2018 - 03.2018
- 2022
- RESPONSBILITIES _________________________________________
- Invoice processing by definition is a business function performed by the accounts payable department which consists of a series of steps for managing vendor or supplier invoices from receipt to payment, and recorded in the general ledger
- Invoice processing is often performed with software and it is commonly referred to as automated invoice processing or invoice automation for short
- Working on the KOFAX Transformation Module (KTM) Software
- Handling the international clients like Australia, US, UK, Japan Canada Etc
- Validating the invoices of different organisations processing with software and sending to the customer with in SLA (Service Level Agreement)
- Handling Hyper Care Projects which are highly sensitive for the company and delivering best possible results within the timeline
- MCP3: This is the Monitoring tool Where’s check all the work flow
- SLA and delivery of the invoices as well
- If any kind of the issue happened in the projects or in any invoice stuck in the quality control can also monitor from the MCP3
- In addition I am also working on the SharePoint and Service Now ticketing tool
- Computer assembling and maintenance, Excellent troubleshooting skills in complex software and Hardware problems
- Maintain Windows 7, Windows 8, Windows 10 desktop computer systems on a daily basis
- Responsible for the Repair of all desktop systems to include installation of antivirus software
- Configure and support TC P/IP
- Configure the desktop environment, and use profiles to control desktop customization
- Installation and troubleshooting of all types of applications
- Handling calls related to Office Automation Software like MS- Office, Providing Service to Offices
- Installed, configured, and maintained the functionality of company Desktop, Servers and Laptops
- Management of Windows Based Workgroup and Domain Networking
- Creating of Security groups and adding users into them on AD
- Ticket Management
- SharePoint (which is used for the internal communication i.e
- Related to our internal work related issue
- Service Now (which is used for the Client communication related issue in the project
- REWARDS & RECOGNITION
- Five time win Employee of the month in Basware Corporation and getting voucher of BIG BAZAAR and PVR
- Feather In cap in the month of the June and August 2021
- Eagle Award winner in the month of the December 2021 in Xerox Technology.
Education
10+2 - Science
Govt. Sen. Sec School
Himachal Pradesh 04.2012 - 03.2013
Diploma - Computer Engineering
Govt. Polytechnic College
Himachal Pradesh 06.2013 - 06.2016
Bachelor of Science - Information Technology
Lovely Professional University
Punjab Jalandhar 06.2017 - 06.2019
Master - Computer Applications
Lovely Professional University
Master of Science - Computer Engineering
Lovely Professional University
Punjab Jalandhar 06.2019 - 06.2021
Skills
AGood team player with proven ability to build and sustain positive work environment that fosters team performanceA good team leader, mentor cum motivator who can guide his team under various situationsA trainer whose capabilities are not restored and confined to the training room and the training session and believe in implanting new ideas of training and motivation also including game plays and other tools and module to entice the traineeGood communication and analytical skillsHaving good knowledge ofMS-Excel (Pivot Table, V-Lookup, filters etc)TECHNICAL SUMMARYComputer KnowledgeMicrosoft Windows, XP and Professional, Windows Vista, Windows 7, 10LINUX OS (UBUNTU),PHP, HTML,CSSSDLC (ALL MODELS),NETWORK TOPOLOGIESSQL ,XML ,JIRA EXCEL
Knowledgeable in [System]
Employee Evaluation
Staff education and training
Telemarketing expertise
Performance improvement
Complaint resolution
Certification
Knowledge of Lean six sigma.
Timeline
Team Leader
Tata AIA Life Insurance Pvt Ltd
04.2022 - Current
Master of Science - Computer Engineering
Lovely Professional University
06.2019 - 06.2021
Accounts Payables II
Xerox Technology Services India LLP
10.2018 - 03.2018
Bachelor of Science - Information Technology
Lovely Professional University
06.2017 - 06.2019
Data Validation Specialist
Basware Corporation, RESPONSBILITIES
03.2017 - 10.2018
Diploma - Computer Engineering
Govt. Polytechnic College
06.2013 - 06.2016
10+2 - Science
Govt. Sen. Sec School
04.2012 - 03.2013
Master - Computer Applications
Lovely Professional University