Bani Arora Puri
Noida
Summary
Dedicated and adaptable Manager with over 16 years of experience in supervision , sales training and process improvements. Meticulous team builder with expertise in employee engagement, client relationship management (CRM), time management and conflict resolution. Client - focused leader seeking to leverage background into assistant or operations manager role with progressive organization and where hard work and dedication will be highly valued.
Overview
18
18
years of professional experience
Work History
Associate Director Virtual Sales
Lendbox Per Annum
07.2024 - Current
- Managed a team of wealth Managers sales specialists with Team Leaders by mentoring them on effective sales techniques, monitoring performance and offering helpful feedback.
- Worked closely with other departments to promote products and marketing campaigns.
- Trained employees on new product launch and sales methods to build highly-knowledgeable and successful team.
- Managed sales pipeline to maintain flow of potential leads and prospects.
- Managed campaigns for various HNI clients that consistently exceeded sales goals.
- Generated reports to support development and implementation of marketing plans.
- Assembled reports and presentations to share insights and recommendations with stakeholders.
Area Sales Manager - Enterprise Sales
Times Internet - TechGig
12.2021 - Current
- Motivated and Mentored the sales team to continuously improve strategies through competitions and personalised plans.Built new business partnerships to drive customer acquisition and generate revenue.
- Implemented seasonal and special strategies , driving customer engagement through promotions.
- Designed and stitched the project ideas and proposals in form of presentations for the clients in lieu of their objectives for the current year , highlighting required budget .
- Monitored competitors through multi-channel research strategies to best capitalise on market gaps or anticipate changes in customer interests.
- Selected, trained and performance-managed sales managers to handle high ambitious targets.
- Coordinated with marketing , product and presales teams to delivery timely support to planned campaigns.
- Optimised sales methods to best acquire, develop and retain customers.
- Mentored employees in successful selling techniques and encouraged cross-selling additional products and services.
- Created selling opportunities by reaching out to existing and prospective clients.
Center Head
Vedantu Innovations
07.2020 - 09.2021
- Mentored and Motivating a Telesales Team of 100 executives with Team Leaders attaining Sales Excellence
- Implemented complete on-boarding and training programs, and establishing team sales targets employee retention goals
- Achieved 80% increase in sales revenue with in new monthly sales
- Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels
- Generated daily sales reports for corrective action or continuous improvement
- Helping Lead Generation through Various Sources
- Helping to Evaluate Client Needs and thus making Proposals for with the purpose of acquiring or upgrading them
- Created effective month business plans to focus strategic decisions on exceeding long-term objectives
- Monitored progress by improvising PBT (Productive Business Time) with Work From Home thus measuring results
- Participated in organizational transformation and implementation activities to monitor corporate restructures.
Deputy Regional Manager Key Accounts Delhi/NCR
Infocom Network Limited
03.2020 - 07.2020
- Worked with B2B Manufactures, Retails, Supplier’s customers to understand their marketing needs and provide SEO services
- Increased customer satisfaction by resolving their business generation issues
- Achieved Team Targets with the Assistant Managers & Field Sales Team on Key Accounts
- Improved sales processes to streamline customer acquisition and onboarding strategies
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Manager Inside Sales
Times Internet Limited
09.2015 - 02.2020
- Worked with customers to understand their marketing needs and provide services
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base
- Drove team revenue totals by bringing in 100 % team targets achievement over in sales
- Identified, hired and trained account managers by ensuring best practices, procedures and sales strategies
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue
- Improved sales processes to streamline customer acquisition and onboarding strategies
- Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure
- Created effective strategies to target new markets after researching and analyzing competitor behavior
- Increased revenue by working closely with Retention Clients.
Assistant Manager Operations & Sales Audit
TBS (TimesJobs.com MagicBrick.com)
11.2010 - 09.2015
- Managing & Distribution of Incoming Leads received through Various Marketing Sources for generating Sales for MagicBricks.com & TimesJobs.com
- Supervised audit processes to address non-compliance and vulnerabilities of Sales Orders
- Rolling out Welcome Mails to the clients and taking feedback
- Handling Customer queries and complaints and escalating them to the right channel
- Produced tables, pivot reports and charts for use in key decision-making processes
- Creation of CRM Database of Clients to ease handling of customers
- Determined data retention parameters based on organizational requirements
- Worked with senior management to initiate new projects and assist in various processes.
Manager Client Service
American Express Bank, Delhi/ Standard Chartered Bank
05.2007 - 10.2010
- Answered over customer communications per day via meetings, telephone, email and web chat
- Helped Clients in their BRC's and providing daily rates on their foreign inward remittances
- Responded to client concerns and questions about credit and deposits to improve numbers
- Received Foreign Remittance and submitted customer foreign payments to further increase open account balances
- Contacted major mutual Fund Houses to obtain copies of client portfolios and discuss specific entries
- Educated clients on various financial matters of their portfolios and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs
- Accompanied the manager to meet client for discussion on investment portfolios by providing one-on-one service when meeting with clients to understand assets, expenses and long-term as well as short-term investment goals to devise personalized financial plan with the help
- Partnered with local mutual fund houses and provide specialized financial planning support to diverse their portfolios.
Education
International Business
Amity International Business School - Noida
01.2007
B.Com (Hons) -
Moti Lal Nehru College, Delhi University
01.2004
Delhi Public School , Mathura Road
01.2001
Skills
- B2B Enterprise Sales
- Team Leadership
- Client Engagement Strategies
- Goal Setting
- Strategic leadership
- Business Forecasting
- Sales Development
- Database Management
- Talent Acquisition
Timeline
Associate Director Virtual Sales
Lendbox Per Annum
07.2024 - Current
Area Sales Manager - Enterprise Sales
Times Internet - TechGig
12.2021 - Current
Center Head
Vedantu Innovations
07.2020 - 09.2021
Deputy Regional Manager Key Accounts Delhi/NCR
Infocom Network Limited
03.2020 - 07.2020
Manager Inside Sales
Times Internet Limited
09.2015 - 02.2020
Assistant Manager Operations & Sales Audit
TBS (TimesJobs.com MagicBrick.com)
11.2010 - 09.2015
Manager Client Service
American Express Bank, Delhi/ Standard Chartered Bank
05.2007 - 10.2010
B.Com (Hons) -
Moti Lal Nehru College, Delhi University
Delhi Public School , Mathura Road
International Business
Amity International Business School - Noida
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