Banish Kumar
Qadian
Summary
Dynamic professional with experience at EKART LOGISTICS, excelling in last-mile delivery operations and team leadership. Proven track record in optimizing routes and enhancing delivery performance through data analytics. Strong interpersonal skills and adept in performance monitoring, driving significant improvements in customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
MANAGEMENT TRAINEE - Executive
EKART LOGISTICS, FLIPKART
04.2023 - Current
- Managed last-mile delivery operations, ensuring timely and efficient order fulfillment.
- Led and supervised a team of delivery associates, optimizing routes and improving delivery performance.
- Monitored key performance metrics (KPIs), such as delivery success rate, turnaround time, and customer satisfaction.
- Coordinated with warehouse and hub teams to streamline dispatch and reduce delays.
- Implemented process improvements that enhanced operational efficiency and reduced costs.
- Resolved escalations related to delivery issues, customer complaints, and operational bottlenecks.
- Utilized data analytics to track performance trends and drive decision-making for service improvements.
DIGITAL SALES OFFICER
SHRIRAM LIFE INSURANCE CO.
06.2022 - 08.2022
- Assisted in digital sales operations, promoting life insurance products through online channels.
- Engaged with potential customers, explaining policy benefits and addressing queries.
- Supported lead generation and conversion efforts through digital marketing and customer outreach.
- Conducted market research to analyze customer preferences and competitor strategies.
- Maintained CRM records, tracked customer interactions, and followed up on leads.
Education
MASTER IN BUSINESS ADMINISTRATION -
C.T UNIVERSITY
LUDHIANA06.2023
BACHELOR OF COMMERCE -
GURU NANAK DEV UNIVERSITY
AMRITSAR06.2020
INTERMEDIATE -
KENDRIYA VIDYALAYA SANGATHAN
SRIGANGANAGAR, RAJASTHAN06.2016
MATRICULATION -
KENDRIYA VIDYALAYA SANGATHAN
GAUCHAR, UTTRAKAHND06.2014
Skills
- Excellent interpersonal and decision-making skills
- Knowledge of MS Office (Word, PowerPoint, Excel)
- Quality Control
- Pressure situation
- Team Management
- Route optimization
- Performance monitoring
- Team leadership
- Conflict resolution
- Effective communication
- Customer service
- Key Performance Indicators
- Time management
- Customer Service
- Preparation of documents and reports
- Problem-solving ability
- Good Logical and Analytical skills
- Negotiation
- Team Performance
- Delivery Performance
- Delivery Operations
- Delivery Management
- Compliance and Safety
- Technology Utilization
- Inventory Management
Awards
- Completed a Certified course in Fundamentals of Computer, Windows, MS-Word, Excel, PowerPoint, and Internet
- Marketing Coordinator
- Runner-up in Hostel Premier League
- Regional Level Volleyball
Disclaimer
I am keen to continue my career, and I am prepared to work hard to achieve my organization's objectives. I hereby declare that the information furnished above is accurate to the best of my knowledge
Languages
- English
- Hindi
- Punjabi
Personal Information
- Hobbies: Playing cricket, badminton and volleyball, Listening to music
- Date of Birth: 06/02/98
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Certification
- Marketing Coordinator
- Regional-level volleyball
- Runner-up in the Hostel Premier League
Languages
Hindi
First Language
English
Advanced (C1)
C1
Punjabi
Proficient (C2)
C2
Timeline
MANAGEMENT TRAINEE - Executive
EKART LOGISTICS, FLIPKART
04.2023 - Current
DIGITAL SALES OFFICER
SHRIRAM LIFE INSURANCE CO.
06.2022 - 08.2022
MASTER IN BUSINESS ADMINISTRATION -
C.T UNIVERSITY
BACHELOR OF COMMERCE -
GURU NANAK DEV UNIVERSITY
INTERMEDIATE -
KENDRIYA VIDYALAYA SANGATHAN
MATRICULATION -
KENDRIYA VIDYALAYA SANGATHAN
Similar Profiles
Kanwaljeet Singh BoleyKanwaljeet Singh Boley
Freight Sorter at Flipkart (Ekart Logistics)Freight Sorter at Flipkart (Ekart Logistics)
Rohith Kumar ChRohith Kumar Ch
Area Manager at Flipkart (Ekart Logistics)Area Manager at Flipkart (Ekart Logistics)
Avinash RaiAvinash Rai
Associate Director, Grocery Supply Chain at Flipkart (eKart)Associate Director, Grocery Supply Chain at Flipkart (eKart)