Banita Jorashia
New Delhi
Summary
Dynamic Fraud Analyst with a proven track record at Bank of America, excelling in fraud detection and risk mitigation. Adept at utilizing CRM software and demonstrating exceptional verbal communication skills. Successfully identified fraud trends, significantly reducing potential losses while enhancing team collaboration and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Fraud Analyst
Bank of America
Gurgaon, Haryana
11.2020 - Current
- My core job is to find and identify the frauds in the foreign cheques and process the cheques without any fraud.
- Assisting new hires for clearing their procedural doubts during their reviews of cheques.
- Reviewing checks to detect fraudulent activities and saving potential dollar losses for the bank.
- Identifying fraud trends and communicating them to management.
- Coordinate and schedule meetings and conferences with internal team members.
- Prepare and send meeting agendas, minutes of the meeting, and other relevant materials.
- Handle confidential information and documents, and take team hurdles on a timely basis to distribute important information about the process and organizational progress.
Service Coordinator
Negi Sign System & Supplies Co.
New Delhi, Delhi
03.2019 - 04.2020
- I used to work on CRM software on a daily basis.
- Used to send Quotation and took payment follow-up to the customers.
- Responsible for the customer complaints, queries, and customer services.
- Used to allocate calls to the engineers for resolving the issues of the machines.
- Used to make MIS reports of customers, their complaints, machines, spare parts, and on a daily basis.
Coordinator
Purevolt Products Pvt. Ltd.
New Delhi, Delhi
09.2016 - 09.2019
- Used to coordinate with colleagues, maintaining files and records with an effective filing system.
- Used to follow up on the customers' inquiries through the mail and telephone.
- Follow up with the customers regarding payments and C forms.
- Used to make couriers and parcels for sending to related companies.
- Used to collect the data of many Indian and foreign electrical manufacturers and exporters through net surfing.
- I used to maintain diaries to make a schedule for meetings and daily routine tasks.
Education
Master of Arts - Political Science
Indira Gandhi National Open University
Delhi08-2014
Bachelor of Arts -
Delhi University
Delhi06-2011
XIIth CBSE Board
Delhi05-2008
Xth CBSE Board
Delhi03-2006
Skills
- CRM software
- Fraud detection
- Verbal and written communication
- Telephone and email etiquette
- Problem-solving abilities
Accomplishments
- In Bank of America, I received the Platinum and Silver Awards for work proficiency
Languages
Hindi
First Language
English
Proficient (C2)
C2
Certification
- I have a 6 month certificate in MS Office.
Timeline
Fraud Analyst
Bank of America
11.2020 - Current
Service Coordinator
Negi Sign System & Supplies Co.
03.2019 - 04.2020
Coordinator
Purevolt Products Pvt. Ltd.
09.2016 - 09.2019
Master of Arts - Political Science
Indira Gandhi National Open University
Bachelor of Arts -
Delhi University
XIIth CBSE Board
Xth CBSE Board
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