Summary
Overview
Work History
Education
Skills
Core Expertise
Technical Expertise - Computers
Disclaimer
Areas Of Interest
Personal Information
Timeline
Generic

BANKE B MISHRA

Rohini

Summary

Team leader specializing in customer support and quality assurance, with a strong focus on issue resolution and effective communication. Demonstrated proficiency in project management, personnel training, and production scheduling. Recognized for exemplary work ethic, punctuality, and commitment to quality, alongside expertise in US and UK pre- and post-underwriting processes.

Overview

14
14
years of professional experience

Work History

Team Lead

Tech Mahindra Ltd
Chennai
05.2024 - Current
  • Achieved alignment with company objectives by leading cross-functional teams to enhance productivity.
  • Established clear goals and prioritized tasks while adhering to Danish workplace values.
  • Provided ongoing feedback, coaching, and performance evaluations to optimize team effectiveness.
  • Managed daily operations and workflows, ensuring timely delivery of project milestones.
  • Coordinated onboarding of new clients and implementation of expense features to streamline processes.
  • Identified bottlenecks in expense reporting, proposing scalable solutions for increased efficiency.
  • Monitored performance metrics and presented insights for improved cost control and compliance.
  • Promoted continuous learning initiatives within the team to support career development.
  • Organized client meetings to provide project updates.
  • Analyzed key performance indicators to identify effective strategies.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Assessed company operations for compliance with safety standards.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Identified needs of customers promptly and efficiently.
  • Managed conflict resolution within the team to maintain a positive work environment.
  • Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
  • Established clear team goals aligned with company objectives, tracking progress regularly.
  • Allocated resources effectively to ensure project completion within deadlines and budget.

Team Leader Operations

HCL Technologies
05.2022 - 02.2024
  • Monitoring all activities from loan origination to Fund issued.
  • Managing team of Production & Quality of Pre-Underwriting and Post Underwriting.
  • Weekly and Monthly Business Review report prepare and present to Internal and Client.
  • Primary contact for Client related to all work and responsibilities and updates.
  • Provide support to loan officer and underwriter teams by ensuring the timely, judicious and accurate processing of mortgages.
  • Providing administrative support such as keying applications into the credit system, maintaining databases of client and third party referral contact information, and updating credit files to assist with the verification of terms and conditions.
  • Meticulous in delivering error-free documentation and ensuring compliance with company policies and regulatory requirements.
  • Client communication on daily, weekly and monthly query and issue related to work and production along with accuracy.
  • Task Assign to team and monitoring to have it complete and timely delivered.
  • Dashboard and Utilization reporting for Individual and team wise.
  • Prepare and publish Productivity and Utilization report on daily basis for user through MIS Excel reporting.
  • Identified business information requirements and created system to report requests and status of requirements to management and requestors.
  • Daily report to Onshore (Client) for Forecast vs Workflow for daily, weekly and Monthly.
  • Daily dashboard publish to internal Management for Productivity, Incentive and bonus modules.
  • SoP creation, validation of SOP implementation.
  • Process Improvement, New Transitions. Client Interaction.
  • Excellent hand on Advanced excel which help translate the stakeholder requirement into reporting and provide subsequent solutions.

Team Leader Operations

WNS Global Services Pvt.Ltd.
08.2017 - 05.2022
  • Mortgage industry professional with loan-processing experience and a comprehensive knowledge of conventional and government loan programs.
  • Diligent and detail-oriented -- thorough in gathering borrower information, verifying loan documents and reviewing file documentation to guide each loan from preapproval to closing.
  • Computer savvy in MS Office Suite and proprietary mortgage-processing software (E360).
  • Conforming & Nonconforming Loans, FRMs, ARMs, Jumbo Loans, Fannie Mae & Freddie Mac Guidelines, FHA, VA, USDA Rural Development Loans.
  • Weekly and Monthly Business Review report prepare and present to management.
  • Identified business information requirements and created system to report requests and status of requirements to management and requestors.
  • Provide support to loan officer and underwriter teams by ensuring the timely, judicious and accurate processing of mortgages.
  • Review and verify borrowers' income, credit reports, employment histories, property appraisals and title insurance information to prepare loan applications for underwriting submittal.
  • Ensure compliance with company policies, underwriting guidelines and lending-program requirements.
  • Providing administrative support such as keying applications into the credit system, maintaining databases of client and third party referral contact information, and updating credit files to assist with the verification of terms and conditions.
  • Facilitated closing and disbursement for conventional, FHA, VA and RD mortgage loans.
  • Managed and closed all assigned loans, enabling fast closings that were free from errors and issues.
  • Completed intensive, four-week mortgage-closer training program covering VA, FHA, FHA 203(k), FHLMC, FNMA and other loan programs as well as loan-processing software.
  • Meticulous in delivering error-free documentation and ensuring compliance with company policies and regulatory requirements.
  • Directs, administrate and controls of day to day operations and activities of team and programs in an assigned area.
  • Client communication on daily, weekly and monthly query and issue related to work and production along with accuracy.
  • Assign task to team member in such a way that the more pressing tasks are completed first.
  • AML KYC document validation for pre and post loan approval.
  • Mentoring team member to identify lapses and conduct training on the job to equip staff with knowledge of developing trends in order to build a highly skilled department.
  • Coordinate transactional operations and monitor on-going business processes in the organization.
  • SoP creation, validation and implementation.
  • Process transition, process improvement, Client interaction.
  • Develop performance Metrics through various adhoc reports using advance excel.

Executive ICT

Elixir Web Solutions Pvt.Ltd. (a Gi Group Company)
07.2015 - 08.2017
  • Manage MIS for Assets Management on Pan India basis
  • Manage MIS of Assets purchase, Assets Insurance, Vendor payment, Assets Renting.
  • Prepare and publish report PPT to HQ on weekly basis.
  • Identified business information requirements and created system to report requests and status of requirements to management and requestors.
  • Interacted with vendors of computer peripheral and support companies.
  • Designed and negotiated bulk computer hardware purchases for City to utilize volume discounts and staggered delivery for PAN India workstations lowering purchase price by 10% or less in process.
  • Generate report weekly and monthly basis of Assets on working and in-stock for HQ.
  • Maintained and updated all documents and records on a regular basis.

Executive Operations

Investors Clinic Infratech. Pvt. Ltd.
06.2011 - 05.2015
  • Manage the Leads Generation MIS on Pan India Basis.
  • Manage MIS of Sales on Pan India Basis.
  • Resolve query related to inventory.
  • Review and analysis team performance and publish report to management.
  • Publish MOM and team target vs Team Achievement on daily/weekly

Education

Bachelor in Art -

DDU Gorakhpur University
Gorakhpur, UP
06-2008

Skills

  • Call support solutions
  • Technical solutions
  • Internal procedures development
  • Advanced Excel
  • MIS and dashboard reporting
  • Microsoft Office proficiency
  • Ellie Mae (Encompass E360)
  • Project management
  • Performance evaluation
  • Regulatory compliance
  • Process improvement
  • Team building and coaching
  • Task prioritization
  • Data analysis and trend tracking
  • Workflow optimization
  • Presentation skills
  • Time management and scheduling
  • Problem solving and resource allocation
  • Operations management
  • Complaint resolution and employee training

Core Expertise

  • Wide breadth of experience in resolving business issues through technical solutions
  • Exceptional abilities in asset reporting management and tools
  • Strong abilities in developing internal procedures and policies
  • Good skills in MS Excel, Macros, Outlook PowerPoint and Word.
  • Skilled in MIS and dashboard reporting.
  • Excellent hand on advance excel (vlookup, hlookup, pivot, conditional formula, financial lookup value and all advanced excel formula)
  • Good Ability to work in any pressure individual.
  • Ready to work in any circumstances depend on required work profile.

Technical Expertise - Computers

  • Windows (98, 2000, 2007, 2010, XP, Vista)
  • MAC OS X
  • Linux
  • Microsoft Office (Word, Excel, PowerPoint, Outlook, Access)
  • Ellie Mae (Encompass E360)

Disclaimer

I hereby declare that all the information given above are true to its words and hold authentic evidence for the same.

Areas Of Interest

  • Volleyball
  • Guitar

Personal Information

  • Father's name: Late Surya Nath Mishra
  • Date of Birth: 07/18/88
  • Nationality: Indian
  • Marital status: Single

Timeline

Team Lead

Tech Mahindra Ltd
05.2024 - Current

Team Leader Operations

HCL Technologies
05.2022 - 02.2024

Team Leader Operations

WNS Global Services Pvt.Ltd.
08.2017 - 05.2022

Executive ICT

Elixir Web Solutions Pvt.Ltd. (a Gi Group Company)
07.2015 - 08.2017

Executive Operations

Investors Clinic Infratech. Pvt. Ltd.
06.2011 - 05.2015

Bachelor in Art -

DDU Gorakhpur University

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