Banki Shanti

Content Moderation: Ensuring all user-generated content on Chegg platforms (Q&A, textbook solutions, etc.) complies with community guidelines, academic integrity standards, and legal requirements. Using SQL to determine the status of the questions uploaded into the website, check the question count in the textbook.
Quality Assurance: Conducting thorough reviews and evaluations of content to maintain high standards of accuracy, relevance, and clarity.
Policy Implementation: Enforcing Chegg's content policies and procedures consistently, addressing violations promptly, and taking appropriate action as per guidelines.
Team Leadership and Training: Providing guidance and support to moderation teams, including training on content policies, tools, and best practices. Mentoring junior associates to enhance their moderation skills.
Data Analysis and Reporting: Utilizing data analytics tools to track moderation metrics, identify trends, and generate reports for management review. Using insights to improve moderation processes and outcomes. Using SQL to find out the matching book for the latest version of the book.
Process Improvement: Identifying opportunities for streamlining moderation workflows, implementing enhancements, and ensuring operational efficiency.
Project Management: Leading or participating in projects aimed at enhancing moderation operations, such as implementing new tools, processes, or policies.
Cross-functional Collaboration: Collaborating with other departments, including product development, engineering, and content teams, to improve platform functionality and user experience related to moderation.
Content Maintenance: Ensuring the availability and accessibility of updated content on Chegg's platforms, maintaining accurate metadata, and optimizing content for searchability.
Continuous Learning: Keeping abreast of industry trends, new technologies, and best practices in content moderation and user-generated content management.