Banti Deka
Kolkata
Summary
Experience: 7 years of total experience, with 5 years in Customer Service Management. Experienced Senior Associate with analytical and flexible approach to solving problems. Decisive leader driven to optimize processes and streamline operations for team efficiency. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Associate
Sunknowledge Services Inc.
12.2021 - Current
- Applied HIPAA privacy and security regulations while handling patient information.
- Charged expenses to accounts and cost centers by analyzing invoice and expense reports.
- Reviewed account information to confirm patient and insurance information is accurate and complete.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Submitted appeals using provider portals and phone communication.
- Reviewed purchase orders, sales tickets and charge slips to compute fees or charges due.
- Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
- Submitted electronic claims to various insurance carriers.
- Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
Senior Associate
Wipro
Kolkata
09.2016 - 12.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Education
Intermediate - Language Arts Education
Tezpur College, Tezpur
Tezpur, Assam01-2005
St. Joseph's High School
01.2003
Skills
- Customer Service Management
- Conflict Resolution
- Process Excellence
- Revenue Cycle Management
- Medical Billing
- Accounts Receivable (AR)
- Customer Escalation Management
- Quality Assurance
- Creative Problem Solving
- Communication
Certification
Web Centric Curriculum - NIIT Limited
Professional Highlights
Had always received client appreciation for over achieving target. Delivered and achieved 130% on target for 2 consecutive years.
Accomplishments
- Star Performer for last 6 months upon delivering and over achieving target
- Received CEO appreciation from clients and Organization via email.
Languages
Assamese
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Timeline
Senior Associate
Sunknowledge Services Inc.
12.2021 - Current
Senior Associate
Wipro
09.2016 - 12.2021
Intermediate - Language Arts Education
Tezpur College, Tezpur
St. Joseph's High School
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