BANTI SHARMA

• OPD & Surgical Coordination: Managing specialized patient flows for the Outpatient Department (OPD) and Operation Theatre (OT), including surgical scheduling.
• Patient Flow: Managing admissions, transfers, and discharges for inpatients.
• Operations: Ensuring daily IPD functions run smoothly, including bed management and resource optimization.
• Workflow Optimization: Designing efficient clinical processes to handle high patient volumes while maintaining quality care.
• Inventory & Equipment Management: Procuring and maintaining specialized ophthalmic supplies and high-tech diagnostic equipment.
• Patient Volume Strategy: Developing marketing initiatives and strategies to increase patient footfall and brand visibility.
• Multidisciplinary Team Building: Leading diverse teams of ophthalmologists, optometrists, nurses, and administrative staff.
• Performance & Payroll: Overseeing performance appraisal systems, payroll management, and staff duty/leave scheduling.
• Crisis & Conflict Resolution: Handling patient grievances, staff disputes, and operational emergencies with professionalism.
• Statutory Compliance: Ensuring the facility meets government licenses and health regulations specific to eye care.
• Camp Management: Organizing outreach programs and community eye-screening camps to extend care to underserved areas.
• Vision Centre Oversight: Coordinating between the main hospital and satellite vision centers or surgical outreach sites.
• Data Analysis: Utilizing hospital information systems for medical record management.

• Patient Education: Explain treatment costs, benefits, out-of-pocket expenses, and billing processes clearly and compassionately.
• Insurance Coordination: Verify insurance eligibility, benefits, and coverage; coordinate with carriers for pre-authorizations and follow-up on claim denials.
• Financial Assistance: Guide patients through financial aid, charity care, government programs (Medicare/Medicaid), and set up affordable payment plans.
• Account Management: Process payments, resolve billing discrepancies, and maintain accurate financial records.
• Liaison: Communicate with patients, families, providers, and billing departments to resolve issues.
• Audits: Audited and corrected billing and posting documents for accuracy.

Counsellor & Bed Manager

• Cost Estimation: Provide estimated costs for hospitalization, including ward, investigations, and medications.
• Financial Guidance: Explain payment options, subsidies, and assistance programs.
• Administrative Support: Guide patients through document submission and payment processes.
• Patient Placement: Assigning patients to the most appropriate beds based on clinical needs, urgency, and available resources.
• Coordination: Liaising with doctors, nurses, admin, emergency, and discharge teams to track patient movements.
• Resource Management: Monitoring bed status (occupied, cleaning, ready) and staffing levels across wards.
• Flow Optimization: Managing the entire patient journey from arrival to discharge to avoid delays and overcrowding.
• Problem Solving: Addressing issues like bed shortages, delayed discharges, or emergency surges.

• Patient Registration: Assigning unique IDs (UHID) and recording patient details.
• Service Charges: Itemized costs for services like:Doctor consultation fees.
  Diagnostic tests (blood, X-rays, scans).
  Minor procedures or therapies.
• Payment Processing: Handling cash, cards and issuing receipts.
• Bill Generation: Creating a detailed, consolidated bill for the patient.
• Facility fees: Charges for using the ER's space, equipment, and staff.
• Physician Fees: Costs for the emergency doctor's services, coded using E/M levels.
• Procedure Codes: Specific codes for services like suturing, imaging, or labs.