BANTI SINGH

Results-driven IT Support Engineer with 2 years of experience providing technical assistance and troubleshooting solutions to ensure the smooth operation of IT systems. Proficient in diagnosing and resolving hardware, software, and network issues, with a strong commitment to customer satisfaction. Skilled in system administration, security management, and user training. Seeking to leverage my expertise to contribute to the success of HCLTech by delivering high-quality technical support and driving continuous improvement in IT operations.

IT SUPPORT ENGINEER

I am responsible for providing technical assistance and support to internal users within the organization. My primary objective is to ensure the smooth operation of IT systems and equipment, resolving technical issues promptly to minimize disruptions to workflow. This role involves a wide range of tasks, including responding to user inquiries, troubleshooting hardware and software problems, conducting system maintenance, and implementing security measures.

• Providing technical support to end-users.
• Troubleshooting and resolving hardware and software issues.
• Installing and configuring software applications and hardware devices.
• Creating and maintaining documentation related to technical support procedures.
• Ensuring that IT equipment and systems are maintained and updated.
• Maintaining an inventory of IT assets.
• Knowledge of operating systems, software applications, and hardware devices.
• Excellent problem-solving and analytical skills.
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Desktop Support - Applications/Microsoft Business 365.
• Backup & Restored Procedure.
• Field users remote support.
• Setting up accounts for new users.