Banti Yadav
Mahapura
Summary
Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Multi-talented service manager successful at handling customer issues quickly. Demonstrated record of developing successful store-wide policies to promote customer engagement and reduce issues. Bringing several years of progressive experience. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Video Banking Service Manager
Au Small Finance Bank
Jaipur
07.2023 - Current
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
Quality Assurance Analyst
Au Small Finance Bank
Jaipur
04.2021 - 06.2023
- Prepared and analyzed internal and external quality reports for management staff review.
- Trained and led staff on proper QA standards.
- Communicated regularly with management to discuss quality trends.
- Worked with team members to create efficient workflows, resulting in high productivity.
- Used quality monitoring system to compile and track individual and team performance.
- Maintained up-to-date knowledge of industry standards related to software testing best practices.
Customer Service Representative
AU Small finance Bank
Jaipur
11.2018 - 03.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
Logistics Coordinator
Om Logistics Ltd
Pune
11.2016 - 01.2018
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Collaborated with internal teams to coordinate shipments between multiple locations.
- Created reports on freight costs, delivery timelines, invoices and other related information.
- Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
Education
MBA -
Poornima Univercity
Jiapur06-2014
BBA - Commerce
Shree Karni College
Jaipur06-2012
Skills
- Ablity to handle customer queries with Resoluation
- Postive Attitiude with Work
- Good Communication skills
- Customer handling
- Time Punctual
- Quality Enhancer
Accomplishments
- 2 Times Quartly Shining Awards
- 2 Times customer Whisper Awards
- 1 Time Bravo Awads for Excillent Services
Timeline
Video Banking Service Manager
Au Small Finance Bank
07.2023 - Current
Quality Assurance Analyst
Au Small Finance Bank
04.2021 - 06.2023
Customer Service Representative
AU Small finance Bank
11.2018 - 03.2021
Logistics Coordinator
Om Logistics Ltd
11.2016 - 01.2018
MBA -
Poornima Univercity
BBA - Commerce
Shree Karni College
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