Banty Chakraborty

Current Profile Details:

Currently handling Non-Voice department a sa Senior team leader. I am working with 3i infotech since13-June-2019 to till date.

Responsibilities within the team is to take care of their Attendance,
productivity and client Escalations.

Under my observation I have a 40 Agents before that count was 85.

Previously was handling "Verification department of Curing", which his
calling process within the process.

During the gap of my resume worked with many Media organization as a freelancer.

As an Actor, Voice over Artist & Production.

Worked with "Wishfin" Company as a content writer.

Write a blog as per daily requirement.

Write a Financial content like credit card related information.

Worked with Wipro Ltd as Sr. Associate for Content Development &
Managing Communication Content for all India Customer for India’s
largest Tele-communacation Service Provider from June 2013 to March
2017and job responsibilities are:
Coordinating(Phone,Email & Central Tool)with more than 21 Telecom
Zones(Circles) for New Product & Information Broadcast.
Translating the Customer Communication Content from English to
English & English to Hindi.
Managing Level-1 & Level-2 Content Validation i.e. First within Wipro &
then with designated Circle Officer.
Managing Errors at all Failure Points like Content Creation->Validation
->System Upload & Post Broadcast.
Final Weekly/Monthly Reporting for Errors Identified & Remedial Action
Taken

Worked with 'NEWSTIME' channel as an anchor and asst.producer.

Worked with as an Anchor like Spiritual programmers.

Taking interviews during the show.

Taking Mass Communication students Classess.

Scripting for Tele-shop programe
Content devoloping for news
Create content for online news portal
Coordinating with team members
Second level validation
Proof Reading
Anchoring
Quality Check
Script Editing
Searching content for Creativity