Banty Chakraborty
Team Leader In BPO
Noida,UP
Summary
To work with a professional organization providing new horizon, challenging and excellent working environment where potential can be actually optimized and take the organization to the zenith.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
Senior Operations Team Leader
3i Infotech Pvt.Ltd
Noida, UP
2019.06 - Current
Current Profile Details:
Currently handling Non-Voice department a sa Senior team leader. I am working with 3i infotech since13-June-2019 to till date.
Responsibilities within the team is to take care of their Attendance,
productivity and client Escalations.
Under my observation I have a 40 Agents before that count was 85.
Previously was handling "Verification department of Curing", which his
calling process within the process.
Freelancer
Freelancer
Mumbai, Delhi, Delhi
2017.01 - 2019.05
During the gap of my resume worked with many Media organization as a freelancer.
As an Actor, Voice over Artist & Production.
Content Writer
Wishfin Pvt.Ltd
Noida, UP
2017.12 - 2019.01
Worked with "Wishfin" Company as a content writer.
Write a blog as per daily requirement.
Write a Financial content like credit card related information.
Sr.Associate
Wipro Pvt.Ltd
Noida, UP
2013.06 - 2017.03
Worked with Wipro Ltd as Sr. Associate for Content Development &
Managing Communication Content for all India Customer for India’s
largest Tele-communacation Service Provider from June 2013 to March
2017and job responsibilities are:
Coordinating(Phone,Email & Central Tool)with more than 21 Telecom
Zones(Circles) for New Product & Information Broadcast.
Translating the Customer Communication Content from English to
English & English to Hindi.
Managing Level-1 & Level-2 Content Validation i.e. First within Wipro &
then with designated Circle Officer.
Managing Errors at all Failure Points like Content Creation->Validation
->System Upload & Post Broadcast.
Final Weekly/Monthly Reporting for Errors Identified & Remedial Action
Taken
Anchor & Ass.Producer
News Time
Noida, UP
2012.10 - 2013.02
Worked with 'NEWSTIME' channel as an anchor and asst.producer.
Anchor & Professor
SADHANA Spritual & SADHNA ACADEMY
Noida, UP
2011.08 - 2012.06
Worked with as an Anchor like Spiritual programmers.
Taking interviews during the show.
Taking Mass Communication students Classess.
Production Executive With Sports Desk
P7 News Channel
Noida, UP
2010.10 - 2011.07
Scripting for Tele-shop programe
Content devoloping for news
Create content for online news portal
Coordinating with team members
Second level validation
Proof Reading
Anchoring
Quality Check
Script Editing
Searching content for Creativity
Education
Associate of Arts - Arts
K.V School
Delhi 2002.03 - 2003.04
All Subjects
K.V School
Punjab 2001.03 - 2002.03
Hindi Honors
DU
Delhi 2003.06 - 2006.08
RTV Diploma
IIMM
Delhi 2007.02 - 2008.08
Skills
On a daily basis working in a MIS excel, fetch the report and share with clients, Vlookup, Headcount, Multi Vlookups, Handling client escalations, team attendance, skriange, attrition, productivity, motivation session and so on
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Operations Team Leader
3i Infotech Pvt.Ltd
2019.06 - Current
Content Writer
Wishfin Pvt.Ltd
2017.12 - 2019.01
Freelancer
Freelancer
2017.01 - 2019.05
Sr.Associate
Wipro Pvt.Ltd
2013.06 - 2017.03
Anchor & Ass.Producer
News Time
2012.10 - 2013.02
Anchor & Professor
SADHANA Spritual & SADHNA ACADEMY
2011.08 - 2012.06
Production Executive With Sports Desk
P7 News Channel
2010.10 - 2011.07
RTV Diploma
IIMM
2007.02 - 2008.08
Hindi Honors
DU
2003.06 - 2006.08
Associate of Arts - Arts
K.V School
2002.03 - 2003.04
All Subjects
K.V School
2001.03 - 2002.03