BANU E
Chennai
Summary
Over 16 plus years of rich experience in delivering optimal results & business value in high-growth environments under Supply Chain Management. Domain Specialist with expertise in Vendor Payment, Invoice Clarification, Goods Receipt, and Invoice Clearing (P2P cycle). Strong knowledge in P2P, established and maintained relationships with new and existing vendors, stakeholders, AP team through Outlook. Management Procedure and provided complete business training as needed. Responsible for management activities linked to P2P efficiency improvement and continuous improvement program within P2P. Efficiently involved in O2C (Order to cash) process from creation of Project till invoicing in SAP as a supplier. 3 years of experience under Internal Governance which offer dynamic solutions to optimize delivery operations while being an advisor, collaborator, and catalyst in the whole P2P process. A strong team leader, training, guiding and motivating team of professionals towards maximum productivity with exceptional consensus building, interpersonal skills, analytical mind, and comprehensive problem detection/solving abilities. Organizational and time management skills needed to perform all job requirements in a timely manner. Travelled to Denmark, Netherlands, France, Finland, and Italy as part of the core team and successfully transitioned new projects to offshore (India) which helped me to understand the global culture and enabled me to work with global customers/co-workers in a professional and personable manner. Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
Work History
Team lead - SGRE Procurement/Governance, Risk and compliance- P2P
CAPGEMINI TECHNOLOGY AND SERVICES PRIVATE LIMITED
07.2022 - Current
- Managed a team of 30 members and coordinated daily tasks, ensuring that all deadlines were met in a timely manner
- Developed and implemented a system to ensure accuracy and reliability of the data.
- Monitored and analyzed trends in the data and reported to senior management.
- Developed and implemented process improvements to streamline and improve data management.
- Acted as the main contact for all inquiries related to procurement master data.
- Managed team workloads and delegated tasks to ensure efficient workflow
- Monitored team progress and provided feedback and guidance
- Resolved team issues and conflicts in a timely and professional manner
- Collaborated with other departments to ensure operational efficiency
- Developed and implemented effective policies and procedures for the team
- Created and presented detailed monthly reports on team performance to senior management
- Trained and mentored new team members on various aspects of the job
- Developed and implemented strategies to improve team performance
- Assisted in the daily operations of a team of 30 members
- Monitored and assessed risks and compliance requirements to ensure company’s adherence to regulations
- Coordinated with external auditors for periodic reviews of company’s governance, risk and compliance activities
- Developed and implemented a risk management framework to identify, assess, monitor and report on risks
- Analyzed risk management and compliance reports and provided recommendations for improvement
- Developed training programs to educate personnel on GRC policies and procedures
- Worked with various departments to ensure compliance with internal and external regulations
Operational Quality Control- Assistant Manager, Purchase to Pay
SIEMENS TECHNOLOGY AND SERVICES PRIVATE LIMITED
01.2021 - 06.2022
- Responsible to provide customer support for functional, technical & operational issues
- Developing MIS process improvements & maintain high standards of efficiency
- Supporting various benchmarking exercises, ISO audits etc
- By liaising with customers & cross-functional teams
- Ensuring effective cooperation with both internal and external stakeholders
- Performing quality coordination for all services within BU and to other partner production sites - Working with service lead, external consultants to align organization goals and setting up roadmap
- Creating/generating reports in a time bound manner
- Managing contract employees by closely working with the stakeholders.
SCM Specialist Professional
SIEMENS TECHNOLOGY AND SERVICES PRIVATE LIMITED
01.2019 - 01.2021
- Manpower repository
- Hiring Request
- Facilitate Treasury discussion
- Business Volume Indicator (BVI) FTE ratio / Inputs to BA on FC
- Facilitate Management Review Meeting discussion / Customer visits.
SCM Specialist professional in invoice processing
Siemens Technology and Services Private Limited
10.2015 - 01.2019
- Possess strong problem resolution skills including ability to define problems, collect data, establish facts, performing root cause analysis for the blocked invoices and draw valid conclusions
- Responsible for the team, team performance and to achieve their KPI
- Successfully managed production activities so all invoices were released from the blocks without any backlogs
- Managed an average 6 members on daily basis to meet production standards
- Assigned duties to associates, monitor workflow and monitor associate performance
- Drive daily production activities with effective communication and leadership
- Periodic feedback provided to the team members
- Responsible for reporting, Monthly review meeting for internal and external Management
- Handling escalations and meeting expectation consistently with internal and external management
- Maintained Good stakeholder relationship and support provided pro-actively
- Ensuring adherence in internal control and compliance of external audit requirements for the team
- Outstanding scores achieved during purchasing management training with the score of 98.5% and successfully completed Pinnacle - The leadership training.
Senior Specialist in invoice processing
Siemens Technology and Services Private Limited
06.2013 - 09.2015
- Identifying invoice and purchase order discrepancies, offering solutions, and supporting invoice clarification team to resolved discrepancies
- Outstanding in exceeding the target set up to 150% with 100% accuracy
- Extraordinary Coordination with cross-functional teams and vendors regarding vendor invoice related queries
- Awarded by clients in Denmark for outstanding performance shown FY2015
- Travelled to Denmark for streamlining Read soft process gaps and off shored PO creation.
Senior Process Associate
Hewlett-Packard Global e-Business Operations
11.2006 - 10.2008
- Efficiently involved in O2C (Order to cash) process from creation of Project till invoicing in SAP as a supplier
- Travelled to Netherlands, Finland, France and Italy off shored the end-to-end process successfully
- Monthly account reviews and communication to onshore external clients
- Maintained Standard operating procedure
- Responsible for auditing the whole team on their Creation of projects till PR release (includes 14 countries of 4 team)
- Best performer award received for excellent performance in the team.
Domestic Call Centre Executive
MMC Infotech Pvt Ltd
12.2004 - 11.2006
- An associate firm/Domestic BPO of CITIBANK, Chennai - Customer service executive for insurance product.
Senior Executive
Modi Tele communication BPO
02.2004 - 10.2004
- Handling client relations for reliance customers for domestic operations - Supporting team leader in the attendance updates, leave, incentives, roster/shift changes - Identifying improvement areas and implementing measures to maximize customer satisfaction level.
School Instructor
RBSQ school
06.2003 - 01.2004
- Imparting training to students for learning applications of computer Software as school Instructor.
Education
Bachelor of Corporate Secretaryship -
Dharamamurthi Rao Bahadur Calvala Cunnan Chetty's Hindu College
Pattabiram, Tamil Nadu 06.2000 - 04.2003
Skills
Ms Offices: Intermediateundefined
Rewards Recognition
- PDCA Project certification for completing special project on "Standardization of display notes in Read soft
- Special Award for excellent contribution to the project as part of GO
- Special Award for best overall performance for FY2015
- Received Awards for Individual efficiency on achieving 100% productivity with 0 errors for 2 consecutive years
- Rising Star Award for being a quick learner and delivering excellent results
- Diamond Award" for consistently meeting customer expectation and creating value addition to the process during 2016
- Hall of Fame" award for delivering excellent team development activities in 2016
Timeline
Team lead - SGRE Procurement/Governance, Risk and compliance- P2P
CAPGEMINI TECHNOLOGY AND SERVICES PRIVATE LIMITED
07.2022 - Current
Operational Quality Control- Assistant Manager, Purchase to Pay
SIEMENS TECHNOLOGY AND SERVICES PRIVATE LIMITED
01.2021 - 06.2022
SCM Specialist Professional
SIEMENS TECHNOLOGY AND SERVICES PRIVATE LIMITED
01.2019 - 01.2021
SCM Specialist professional in invoice processing
Siemens Technology and Services Private Limited
10.2015 - 01.2019
Senior Specialist in invoice processing
Siemens Technology and Services Private Limited
06.2013 - 09.2015
Senior Process Associate
Hewlett-Packard Global e-Business Operations
11.2006 - 10.2008
Domestic Call Centre Executive
MMC Infotech Pvt Ltd
12.2004 - 11.2006
Senior Executive
Modi Tele communication BPO
02.2004 - 10.2004
School Instructor
RBSQ school
06.2003 - 01.2004
Bachelor of Corporate Secretaryship -
Dharamamurthi Rao Bahadur Calvala Cunnan Chetty's Hindu College
06.2000 - 04.2003
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