Summary
Overview
Work History
Education
Skills
Leadership And Special Initiatives
Timeline
Generic

Banupriya N

Coimbatore

Summary

Proactive and detail-oriented customer operations specialist with a strong track record in managing post-order issues, conducting quality audits, and mentoring junior team members. Skilled in cross-functional collaboration and process optimization, with hands-on experience using Salesforce, SAP, and CRM platforms. Committed to delivering exceptional customer experiences and driving continuous improvement across service operations.

Overview

6
6
years of professional experience

Work History

Senior Associate

Avantor
05.2023 - Current
  • Monitored customer feedback through surveys to identify areas for improvement, leading to corrective actions that enhanced service quality.
  • Served as the primary escalation point for complex customer issues, ensuring timely and effective resolutions to support client retention.
  • Managed a high volume of post-order requests and customer conversations, delivering consistent and professional support.
  • Proficient in using CRM tools, Salesforce, and SAP to streamline customer service operations.
  • Generated and managed weekly reports, overseeing all aspects of the supply chain order process, including pre- and post-order challenges.
  • Collaborated with cross-functional teams (sales, procurement, warehousing, accounting, and vendors) to resolve service issues and improve customer satisfaction.
  • Conducted quality audits, proactively reviewed cases, and contributed to fraud detection efforts by identifying potential fraudulent customers in the Fraud Queue.
  • Effectively managed various cross-functional team projects in high volumes, ensuring timely completion and keeping projects on track.
  • Recognized with multiple awards from both management and customers for upholding ICARE values and delivering outstanding service.

Associate

Avantor
06.2019 - 04.2023
  • Processed customer orders and supported pre-order activities including quotes and certificate requests.
  • Acted as a key data handler and 'number cruncher' within the team, ensuring accuracy and efficiency in order processing.
  • Collaborated with internal departments to resolve order-related issues and improve service delivery.

Education

Master of Business Administration (MBA) - Business Analytics

SRM University
01.2024

Bachelor of Engineering (B.E.) - Electronics and Communication Engineering

Anna University
01.2015

Skills

  • Salesforce and SAP
  • Advanced Microsoft Excel
  • Business reporting
  • Order management
  • Supply chain coordination
  • Quality audits
  • Microsoft Office Suite and Google Workspace
  • Cross-functional collaboration
  • Customer relationship management
  • Problem solving and critical thinking

Leadership And Special Initiatives

RISER Program, Avantor, 01/01/25, selected as a RISER, a recognition of high potential and leadership within the organization, supported the Business Analyst team, enhancing visibility into operational data and contributing to strategic decision-making, participated in training initiatives, led refresher sessions, and educated colleagues on best practices to boost team productivity, volunteered in quality review and feedback processes to ensure compliance with standards and identify areas for improvement, generated various reports to support the Business Analyst team in data-driven initiatives

Timeline

Senior Associate

Avantor
05.2023 - Current

Associate

Avantor
06.2019 - 04.2023

Master of Business Administration (MBA) - Business Analytics

SRM University

Bachelor of Engineering (B.E.) - Electronics and Communication Engineering

Anna University

Similar Profiles

CREATE PROFILE
Banupriya N