Banu Tej PM
Bengaluru
Summary
Enthusiastic and customer-focused individual with a passion for delivering outstanding service. Skilled in communication, problem-solving, and fostering positive passenger experiences. Eager to contribute to a dynamic team as a cabin crew member while ensuring safety and comfort on every flight.
Overview
3
3
years of professional experience
Work History
Real Estate Sales Consultant/Customer Service
BRC Private Company
Bangalore
06.2024 - 10.2024
- As a Real Estate Sales Consultant I was assisting clients in buying, selling, or renting properties.
- Responsible in understanding client needs, identifying suitable properties, conducting property tours, and negotiating deals.
- Stay updated on market trends, provide expert advice, and ensure smooth transactions by coordinating with professionals like lawyers and brokers.
- Handling property marketing, generate leads, maintain client relationships, and ensure compliance with real estate laws while delivering excellent customer service.
Martial Arts Instructor
RKSK Martial Arts Club
Bangalore
09.2023 - 05.2024
- As a Martial Arts Instructor I was responsible for teaching martial arts techniques, ensuring safety, and promoting discipline and ethical values.
- Conduct training sessions, assess student progress, and create tailored plans for skill development.
- Foster mental and physical fitness, encourage personal growth, and emphasize using martial arts responsibly.
- Also handled administrative tasks, organize events, and stay updated on techniques and certifications while mentoring and motivating students to reach their full potential.
Cabin Crew Trainee
Vistara Airlines
New Delhi
11.2022 - 06.2023
- Attend intensive training sessions to learn safety protocols, emergency procedures, and first aid.
- Understand evacuation techniques, the use of safety equipment, and handling of emergency situations.
- Familiarize oneself with aviation safety regulations and Vistara's specific policies.
- Assist in checking the cleanliness, functionality, and availability of safety equipment and supplies.
- Help ensure the cabin is set up according to airline standards before boarding begins.
- Assist in managing emergencies such as medical situations, turbulence, or security threats.
- Providing basic first aid if required.
- Help passengers remain calm and provide instructions during emergencies.
- Help passengers deplane safely and retrieve their belongings.
Ground Staff & Charter
ETIHAD AIRWAYS - AISATS
Bangalore
04.2022 - 10.2022
- Assist passengers with check-in, boarding, and addressing inquiries or complaints.
- Handle ticketing, cancellations, rescheduling, and baggage-related concerns.
- Verify travel documents, issue boarding passes, and ensure adherence to airline policies.
- Coordinate with baggage staff to ensure proper tagging and handling of passenger luggage.
- Communicate with cabin crew and pilots to relay passenger counts and special service requests.
- Ensure compliance with security protocols and assist in managing disruptions or emergencies.
- Coordinate flight plans, passenger lists, and special requirements for private or charter flights.
- Act as the primary point of contact for VIP clients, ensuring personalized service.
- Oversee the seamless arrival, boarding, and departure of charter flights, including luggage management.
- Work closely with pilots and cabin crew to facilitate smooth operations and meet passenger needs.
- Prepare contingency plans for delays or cancellations and manage any on-ground issues.
- Deliver exceptional customer service to elite and high-profile clientele, maintaining discretion and professionalism.
Education
Diploma of Higher Education - Diploma in Aviation
Cirrus Aviation Academy
Bengaluru, KA04-2022
PUC - Senior Secondary Education
Institution of Basic And Vocational Education
Bengaluru, KA01-2021
SSC
Gowtham High School
Adhara Pradesh01-2020
Skills
- Working Under Pressure
- Familiar with different work schedules
- First Aid Trained
- Communication Skills
- Adaptability
- Creativity
- Reading
Languages
English
First Language
English
Upper Intermediate (B2)
B2
Kannada
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Timeline
Real Estate Sales Consultant/Customer Service
BRC Private Company
06.2024 - 10.2024
Martial Arts Instructor
RKSK Martial Arts Club
09.2023 - 05.2024
Cabin Crew Trainee
Vistara Airlines
11.2022 - 06.2023
Ground Staff & Charter
ETIHAD AIRWAYS - AISATS
04.2022 - 10.2022
Diploma of Higher Education - Diploma in Aviation
Cirrus Aviation Academy
PUC - Senior Secondary Education
Institution of Basic And Vocational Education
SSC
Gowtham High School
Similar Profiles
Aman GuptaAman Gupta
Site Engineer Civil at DFCCIL CGM/BRC UnitSite Engineer Civil at DFCCIL CGM/BRC Unit
Stephen B. ChipmanStephen B. Chipman
Commercial Real Estate Broker at BRC Real EstateCommercial Real Estate Broker at BRC Real Estate
Barbara CofieldBarbara Cofield
Outreach Specialist at BRC Bowery Committee ResidentsOutreach Specialist at BRC Bowery Committee Residents