Banveer Gupta

• General Administration including Time office, Security, Canteen management, Facility management, Travel & Hospitality
• Human Resources Management - Designing & Implementation of HR policies and processes, Talent Management, Compensation & Payroll, Statutory compliances & Returns, Industrial Relation, Contract Labor management, Occupational Health & Safety
• Stakeholder Management - Collaboration with International and Domestic consulting firms including Breton- Italy, NSF - USA, UL - USA for International product certifications, trademarks, branding & promotion, social media marketing
• Government Liaison - Liaison with functionaries of Government and other local bodies for seamless operations of plant.

Major Achievements

• Secured Global certifications (Greenguard, Greenguard Gold, NSF certifications, CE Marking) for SPECTA products.
• Independently managed recruitment and onboarding of manpower of 100 plus members (technical and non-technical) within scanty timelines, resources, and budgets.

• Designed prototype and process flow of mobile app & website and overseen the development
• Created exhaustive data of all passenger & commercials vehicles discontinued/ launched in India
• Onboarding of vehicle scrappers and second-hand auto parts sellers as stakeholders
• Managing customer queries, product enquiries, orders, and delivery
• Outdoor promotion and Social Media Marketing

• New supply addition including acquisition of competitor's properties
• Retention of existing hotels and revival of blocked / churned OYO properties
• Revenue growth and profitability through dynamic pricing, inventory buy-out, prioritizing listing and running flash sale /discounts
• Deal analysis, Review and approval of contracts and consolidated business by renegotiating loss-making deals.

Major Achievements

• As Business Development Head, steered and scaled up OYO’ franchise hotels business in Jaipur.
• As city team, signed and on-boarded fastest 500 rooms of OYO exclusive category in pan India.

• Raised team of operation managers to manage operations of 100 plus OYO properties in Jaipur
• Overhauling of existing process with central teams and piloting for new projects to achieve operational excellence
• Crisis Management (customer complaints / social media escalation, overbooking and shifting).

• Spearheaded and streamlined city operations in Jaipur
• Responsible for enforcement of SLA, performing surprise audits and guest interaction for delivering best customer experience at OYO properties
• Customer escalation management (Service / Payment / Booking related issues)

Major Achievements

• Identified process gaps and technical glitches, performed in-depth data analysis, and shared reports and used cases with central teams and CXO office for making key decisions.
• Introduced and implemented several levers to achieve Operational Excellence and stopped revenue loss of over ₹ 5 Million by assessing frauds and tracing out fake bookings.

• Led the field operations and business development function of CSR projects (Mobile Medical Units & Rural Telemedicine Centers) in five districts of Rajasthan
• Liaised with district administration and health department for Public Private Partnership and signed MoU to commission mobile medial units in 4 districts
• Field visits and surprise audits to ensure seamless delivery of clinical services by camp teams
• Preparation of monthly bills and MIS for submission to Government and for collection of payments.

Major Achievements

• Developed strong liaison with district collectors and signed PPP contracts in four districts to operate Mobile Medical Units (A scheme under NRHM, Govt. of India).
• Rolled out operations of 23 Mobile Medical Units in 4 districts in record time of 45 days with teams of 64 members comprising of MBBS doctors and paramedics. These 23 MMU conducted free health camps in 460 villages and treated ~ 30,000 patients every month.
• Launched 40 Piramal e-Swasthya centres across Churu district under the aegis of District Administration of Churu (Rajasthan)

• Liaised with top bureaucrats of administration, police, health dept., local municipal authorities in 4 districts and conducted pre-launch meetings with these stakeholders for strategic deployment of ambulances and smooth transition of emergency management service
• As one of members of core team, played pivotal role in grass roots level surveys and reconnaissance in 4 districts and shared ground intelligence with leadership and key stakeholders for strategic deployment of ambulances
• Single-handedly launched emergency operations in 4 districts; fall under the toughest administrative division of Rajasthan due to poor infrastructure & connectivity, low literacy, and highest crime rate.
• Managed emergency operations with fleet of 15 ALS - BLS ambulances and 90 crew members
• Crisis Management (mass casualty incidents, public issues and legal matters, breakdowns)

• Launched Nephrology division (Claris Renal Care) in Chandigarh, Punjab & Himachal Pradesh
• Business Development, Retail & Institutional Sales of Nephrology and Renal transplant products in tertiary care Government and Corporate Hospitals
• Developed robust delivery network of stockiest and retailers in Punjab and Himachal Pradesh

Major Achievement

• Launched of Nephrology and Transplant division of Claris in Punjab and Himachal Pradesh and developed distribution channel for seamless product availability and delivery.