Experienced Manager with over 15 years of experience in banking and financial services. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.
Overview
21
21
years of professional experience
4
4
Certifications
Work History
Manager
Bank of America
03.2022 - Current
Prepare and publish score cards of our Strategic Partners on metrics related to SLAs, Compliance, Security violations to mitigate risk.
Develop Tableau Dashboards on headcount, hiring, attrition and other attributes.
Automate and streamline recurring deliverables using Alteryx, VBA.
Enhance in-house applications in collaboration with IT and Project Management teams.
Successfully automated the hiring workflow and made the dashboards self-serve in Tableau leading to three FTE benefit.
Service Delivery Manager
Cognizant Technology Solutions
02.2011 - 01.2020
Worked for a large investment bank client with following service offerings:
Manage team of six people and ensure team meets all deliverables as per SLA.
Identify automation opportunities and improve process efficiency.
Source ledger data from different A/P systems through SAP Business Warehouse and perform spend analysis of client's third party costs across categories, divisions, regions and suppliers.
Prepare decks for Category Managers and BU Heads representing the trend in spend across periods and analyze the delta between actuals versus operating plan.
Assist Sourcing and Procurement teams in identifying cost saving opportunities by providing Pareto analysis of suppliers, tail-end spend, PO versus Non-PO spend etc.
Forecast annual spend based on YTD using predefined method.
Verify and validate ledger data uploaded in SAP BW and report any discrepancies identified.
Map and normalize suppliers in the vendor database in line with D&B's GU DUNS, DUNS parent-subsidiary hierarchy.
Prepare scheduled spend reports and cater to ad-hoc requests.
Reduced turnaround time by 40% through automation and elimination of redundant tasks.
Monitor and implement necessary controls to ensure compliance in off-boarding of contractors working out of client ODCs.
Prepare monthly assessment of all off-boarding processed for the period and report compliance level to client.
Take part in half yearly and annual audits and close any observations identified.
Increased compliance level from 60% in 2017 to 98.7% in 2018 by introducing new internal controls.
Sr. Associate
UBS
11.2006 - 05.2009
Perform due diligence of new requests received from Traders Desk and approve the trades from credit perspective in Account Workflow System.
Control credit risk exposure by evaluating the credit rating of managed funds in Global Rating Tool (GRT) and set credit limits (TGRL, GSRT, SFT VaR, SFT Volume etc.) within risk appetite.
Monitor Credit Officer Desktop (COD) and report any breaches in the risk limits to onshore Credit Officer.
Perform annual review of the money managers and their underlying funds and revise their credit ratings and limits.
Perform quality check and track the productivity of fellow associates.
Train new joiners in the process.
Received Six Sigma Yellow Belt certification for reducing the turnaround time by 25% using DMAIC approach.
Team Member
Bank of America
11.2004 - 11.2006
Hong Kong & Singapore Check Clearing and Time Deposits:
Inward Clearing: Verify check images of corporate clients of the bank for its validity and compliance.
Time Deposits: Monitor availability of funds for corporate clients and place them as deposit at agreed interest rates.
Analyse the inflow and outflow of foreign currencies for re-deployment by the traders.
Payments: Construct payment after maturity of the Time Deposit.
Verify the transactions processed by the individual team members and rectify discrepancies if any, before the Team Leader approves them.