BAPPADITYA DEY
Kolkata
Summary
Detail-oriented taxation and mortgage escrow account analyst with over three years of experience in the U.S. mortgage industry. Specializes in tax line analysis, quality control, and property research, ensuring accuracy and compliance in all processes. Proven ability to assess mortgage applications and make informed decisions based on regulatory guidelines. Committed to enhancing operational efficiency and supporting excellence in mortgage processing
Overview
3
3
years of professional experience
Work History
Associate
TCS( TATA Consultancy Services)
Kolkata
09.2022 - Current
- Supported real estate tax operations, ensuring timely and accurate processing of payments and compliance
- Results-driven professional with over 3 years of experience as an Information Process Enabler and Property Tax Analyst, specializing in the U.S. Mortgage, Banking, and Tax domains
- Proven track record in ensuring team quality, managing client communications, and delivering accurate data analysis
- Skilled in data mining, MIS reporting, and quality assurance, with strong proficiency in MS Office tools (Excel, Word, Outlook, and PowerPoint). Adept at handling client emails, maintaining process documentation, and supporting business operations with a focus on accuracy and efficiency.
- Adept at handling client emails, maintaining process documentation, and supporting business operations with a focus on accuracy and efficiency
- Maintained the integrity of escrow, payment history, and delinquency data for reporting and audits
- Conducted quality assurance checks to ensure adherence to client and industry standards
- Investigated daily operational issues, identifying and resolving them using client systems
- Resolved escalations effectively, ensuring high levels of customer satisfaction through prompt support
- Experienced in working within the commercial banking and mortgage domains, with a strong focus on tax, escrow, and non-escrow processes
- Experienced in managing and maintaining U.S. Property tax data, with a strong ability to identify and process property tax information accurately and efficiently
- Built and maintained client information in the internal database. Compiled reports documenting services performed, appeal status, and tax bill maintenance on each mortgage
- Assist the Personal Property Tax team with county personal property tax questions and payments
- Responsible for accurately completing all assigned tasks in accordance with Standard Operating Procedures (SOPs), and within defined Service Level Agreements (SLAs), while ensuring strict adherence to all aspects of production guidelines and quality standards
- Consistently maintained high productivity and quality levels by ensuring the timely and accurate completion of all tasks in alignment with company standards and expectations.
- Strong communication and interpersonal skills, with a proven ability to rapidly learn and effectively apply new applications in a professional environment
Education
MBA - Business Administration
Diploma In Business Administration
Kolkata09-2023
Bachelor of Arts - Gender Studies
Bachelors Of Arts
Kolkata07-2021
Skills
- Knowledge of US mortgage processes
- Team collaboration under pressure
- Escrow and non-escrow
- MS Office
- Legal and closing document verification
Timeline
Associate
TCS( TATA Consultancy Services)
09.2022 - Current
MBA - Business Administration
Diploma In Business Administration
Bachelor of Arts - Gender Studies
Bachelors Of Arts