Ba Ra Ket BE
Fort Wayne,IN
Summary
Professional in retail sales with experience in product placement and merchandising. With excellent interpersonal and organizational skills, I am focused, hardworking, and punctual. Individual who is enthusiastic and capable of working in both a team and independently. Attempt to transfer skills to a new position with room for advancement. Product merchandising, payment processing, and cleaning knowledge. Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design. Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment. Competent in merchandising, payment processing, and general storehousekeeping. Relationship builder who is dedicated and dependable, with strong organizational skills and a strong work ethic. Sales, customer service, and problem-solving skills are all strengths of this motivated retail professional. 3 years of administrative office coordinator, receptionist, and customer service experiences. Proficiency with Microsoft Office,particularly Excel and Outlook.
Overview
1
1
Certification
5
5
years of professional experience
Work History
CERTIFIED NURSING ASSISTANT
University Park Rehabilitation and Healthcare Center
Fort Wayne, IN
01.2024 - Current
- Assisted patients with personal hygiene tasks, such as bathing and dressing, while maintaining respect for patient privacy and dignity.
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks.
- Completed daily documentation and charts regarding patient care and input reports into practice databases.
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.
- Prepared residents for meals and assisted with feeding.
- Provided quality care to elderly patients in a long-term care facility setting.
- Measured patient vital signs, recording body temperature, blood pressure, and heart rate.
- Demonstrated strong communication skills when interacting with patients, families, and healthcare professionals.
- Utilized PPE appropriately and followed patient safety and infection control guidelines.
- Helped maintain a positive environment by providing encouragement and support to residents.
- Utilized safe lifting techniques to transfer patients from bed to wheelchair or other mobility devices.
- Lifted and repositioned non-ambulatory patients to prevent accidents and falls.
- Answered call lights to provide emergency treatment and assistance to patients.
- Assessed patient needs and reported any changes in condition to appropriate staff members promptly.
- Observed changes in patient status and response and immediately communicated concerns to nursing staff.
- Respected confidentiality of patient information at all times according to HIPAA regulations.
- Performed basic nursing procedures such as taking temperatures and pulse rates.
- Monitored vital signs of assigned patients according to established standards.
- Ensured cleanliness of resident rooms at all times through regular housekeeping duties.
- Responded quickly in emergency situations using appropriate interventions.
- Stocked patient rooms and supply areas to meet patient care needs.
Patient Services Coordinator
Neighborhood Health
Fort Wayne, IN
04.2024 - 05.2026
- Coordinated patient scheduling and appointment management to enhance clinic efficiency.
- Implemented electronic health record (EHR) systems to streamline patient information access.
- Trained new staff on administrative procedures and patient interaction protocols.
- Developed and maintained positive relationships with patients, addressing inquiries and concerns promptly.
- Led initiatives to optimize patient flow, reducing wait times and improving overall satisfaction.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Collected patient co-pay and issued receipt to confirm payment.
- Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Verified patient's insurance eligibility and benefits coverage.
- Contacted insurance company to verify patient coverage before visit.
- Greet visitors and maintain a welcoming, professional front office environment.
- Answer and direct incoming phone calls, radio communications, and walk-in inquiries.
- Maintain visitor logs, confidentiality agreements, contractor documentation, and related records.
TRAINER
Inteva Products, LLC
Bluffton, IN
09.2022 - 10.2023
- Coach and train new hires
- Conduct training sessions for new hires and existing employees on various topics related to the job
- Continuously evaluates trainees' progress and delivers feedback to team leaders and operations supervisors
- Partners with team leaders, supervisors, and HR to identify onboarding and training process improvements
- Develop training materials, including presentations, handouts, and interactive activities
- Assess training needs and create customized training plans for individuals or teams
- Leverages existing policies and procedures to provide hands-on training for the repair operation, responsible for guiding, and coaching repair operators on proper repair techniques and processes, serving as a peer leader to others
- Support supervisor to ensure compliance to established policies
- Analyzed data from pre-and post-training assessments to measure effectiveness of training programs
- Documented all training activities including attendance records, feedback forms, surveys
- Adapted teaching methods according to the needs of individual learners or groups
- Recommended changes or improvements in existing training processes as needed
- Monitored participant's satisfaction levels throughout each program session by conducting polls or questionnaires
CUSTOMER ASSISTANT
HNIN HLAING LLC
Fort Wayne, IN
01.2022 - 09.2022
- Mixed and matched paints to the specifications of the customer
- Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries
- Observed customer behavior in order to spot security threats and report them to supervisors
- Evaluated technical problems using the company's troubleshooting resolution tree while leveraging my personal expertise to find appropriate solutions
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
- Promoted available products and services to customers during service, account management, and order calls
- Saved money by developing functional solutions to problems
- Provided product and service information to customers
- Increased customer satisfaction by coming up with new ways to solve problems
- Was in charge of all tasks delegated to me
- Organized displays and stocked shelves to draw customers' attention to specific items
- I'm in charge of onboarding new employees
- Quickly investigated and resolved customer complaints and inquiries
- Resolved issues over the phone with customers on a daily basis
Education
CERTIFIED CLINICAL MEDICAL ASSISTANT -
Stepful
USCERTIFIED NURSING ASSISTANT - HEALTH CARE
Essential Healthcare Academy
IN12-2023
HIGH SCHOOL - undefined
Snider High School
IN06-2023
Skills
- Customer satisfaction
- Budgeting
- Operational improvement
- Self-motivated
- Team Leadership
- Report writing
- Data entry
- Customer service
- File/records maintenance
- Planning and coordination
- Microsoft Office
- Creative problem solving
- Public speaking
- Sales
- Staff development
- Product ordering
- Time management skills
- Supervision
- Data analysis
- Bilingual in [Burmese]
- Strong verbal communication
- Organization
- Team management
- Relationship development
- Business Development
- Team building
- Conflict resolution
- Customer needs assessment
- Lead development
- Communications
- Data Management
- Budgeting and finance
- Product testing
- Scheduling appointments
- Document management
- Record preparation
- Expense reporting
- Call forwarding
- Office supplies inventory management
- Schedule coordination
Certification
- CPR Certified 19F3FD
- CNA2400494
WEBSITE, PORTFOLIO AND PROFILES
WWW: Bold Profile
Timeline
Patient Services Coordinator
Neighborhood Health
04.2024 - 05.2026
CERTIFIED NURSING ASSISTANT
University Park Rehabilitation and Healthcare Center
01.2024 - Current
TRAINER
Inteva Products, LLC
09.2022 - 10.2023
CUSTOMER ASSISTANT
HNIN HLAING LLC
01.2022 - 09.2022
HIGH SCHOOL - undefined
Snider High School
CERTIFIED NURSING ASSISTANT - HEALTH CARE
Essential Healthcare Academy
CERTIFIED CLINICAL MEDICAL ASSISTANT -
Stepful