BARANI DAS
Dubai
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Executive
Maersk Global Service Centres(India) Private Limited
Chennai
2018.12 - 2023.01
- Part of Pricing Support Team, responsible for supporting Trade and Revenue Management Team with Pricing activities.
- Updating both short-term and long-term rates in system based on pricing manager's instructions.
- Liaise with Sales team to ensure, we achieve customer satisfaction.
- Worked across APA,NAM,LAM, and EUR trade and collaboration with various pricing managers.
- Resolving pricing-related queries via Email, calls, and chat.
- Liaise with Dispute team for invoice correction.
- Adhering to standardized processes and tasks without compromising customer experience.
- Working independently and assisting team to achieve set targets within SLA.
- Providing ideas for process Improvement by evaluating current processes and taking part in Agile activities.
Senior Customer Service Representative
Groupon Shared Service(India) Private Limited
Bangalore
2017.09 - 2018.09
- Identifying customer issues and resolving them in line with company policy to achieve first-touch resolution.
- Solving Customer queries through emails and chats support.
- Recommending best possible alternative to customers in order to retain customers and provide customer satisfaction.
- Analyses and validate customer profile and convert lead using salesforce interface in order to drive revenue.
- Customer insight specialist and Finding root cause for customer dissatisfaction.
- Proficient at day-to-day activities and updating records for assured working process.
- RCA (root cause analysis) DSAT polls, errors committed, and develop action plan to resolve issues.
- Helped team to contribute quality work by assessing their work and filling gaps, If needed by identifying.
Education
Bachelor of Commerce - Accounting And Business Management
Loyola College
Chennai04.2017
Skills
- Customer Service
- Operations Management
- Flexible & Adaptable
- Effective Written and Verbal Communication
- MS Office Proficiency
- Pricing Strategies
- Report Creation
- Team Collaboration
- Proactive Problem-Solving
- Shipping Procedures Understanding
- Process Optimization
- Data Analysis
- Business Process Improvement
Accomplishments
- Champ of the month - "July" "2019" for exemplary performance at the workplace.
- Going the Extra Mile - "December" "2020" for extra-ordinary contributions beyond standard expectations.
- Going the Extra Mile - "September" "2021" for extra-ordinary contributions beyond standard expectations.
Additional Information
- Have call center work experience of 4 years.
- Member of EDC (Entrepreneurship Development Cell) and Outreach program in Loyola College.
- Taking part in Seminars, Workshops, Conference and Interacting with people.
www.linkedin.com/in/barani-das
Passport Details
Passport Number S7970476
Date of Expiry 25/11/2028
Visa Status Visit Visa
Date of Visa Expiry 15/03/2023
Certification
- International Logistics and Transportation in Supply Chain.
- Logistics Management : International Transport and Shipping.
Declaration
The above information submitted by me is true my knowledge, and on the merits of my candidature, I hereby submit my resume for a suitable job in your esteemed organization.
Barani Das
Languages
English
Advanced (C1)
Hindi
Upper intermediate (B2)
Tamil
Upper intermediate (B2)
Timeline
Customer Service Executive
Maersk Global Service Centres(India) Private Limited
2018.12 - 2023.01
Senior Customer Service Representative
Groupon Shared Service(India) Private Limited
2017.09 - 2018.09
Bachelor of Commerce - Accounting And Business Management
Loyola College
- International Logistics and Transportation in Supply Chain.
- Logistics Management : International Transport and Shipping.
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