BARATH S R

Dynamic Customer Support Associate with one year of experience in delivering exceptional technical assistance and customer service, consistently achieving high satisfaction ratings. Proficient in troubleshooting complex issues across various platforms, showcasing a solid foundation in JS and AWS technologies. Adept at utilizing CRM tools to manage interactions effectively and streamline support workflows. Eager to transition for leveraging technical expertise and a strong commitment to optimizing system performance within a collaborative, team-oriented environment. Passionate about contributing to innovative solutions.

Microsoft Power BI Data Analyst

• Achieved the highest rating in team collaboration by supporting colleagues in managing escalated cases and sharing best practices.
• Consistently maintained a customer satisfaction rating of 70% or above, exceeding company targets for service quality.
• Successfully resolved an average of 40 customer issues per day, demonstrating efficiency and strong multitasking abilities.
• Reduced average resolution time to 15 minutes through effective troubleshooting processes.
• Been as a “Top Performer for the year 2024 - 2025 to exceptional service and high-resolution rates.

• Assisted in conducting training sessions on Quantitative Aptitude, Logical Reasoning, and Verbal Ability for students preparing for campus placements and competitive exams.
• Supported the lead trainer in preparing study materials, question banks, and practice tests tailored to different difficulty levels.
• Conducted doubt-clearing sessions and provided personalized feedback based on mock test performance.
• Helped analyze student performance data to identify learning gaps and suggest improvement strategies.
• Engaged students through interactive teaching methods and digital tools to enhance learning experience.
• Gained experience in classroom management and improved public speaking and mentoring skills.
• Contributed to curriculum design and ensured timely completion of training modules.