Barathiraja Soundarapandian
IT - Contact Center Project Management
Chennai
Summary
Dynamic IT Senior Project Manager at Infosys Technologies, driving contact center projects, working well in team-based environments. Engaging and personable to manage key milestones and deliver exemplary customer service. Expert in stakeholder management and team leadership enhancing operational efficiency and user satisfaction while aligning strategic roadmaps with organizational goals.
Overview
23
23
years of professional experience
Work History
IT - Senior Project Manager - Contact Center
Infosys Technologies
Chennai, India
06.2012 - Current
- Experience in IVR cloud migration project: Genesys Cloud IVR to Google Cloud Voice and Chatbots.
- Managed high-impact projects using Agile methodologies, resulting in improved project delivery timelines, and team collaboration.
- Fostered strong relationships with stakeholders to ensure alignment on project objectives and facilitate effective resource allocation.
- Project management experience in contract creation (SOW) and amendments (CR), pricing and budgeting, and talent acquisition to meet project demands.
- Meeting training needs for the team in cloud technologies to meet customer expectations, to meet project demands.
Education
Bachelor of Technology -
Madras University
Chennai, India 04.2001 -
Skills
IT Project management in Contact Center projects
Project Management in Genesys Cloud and Google Cloud
Agile methodologies
Stakeholder management
Team leadership
Timeline
IT - Senior Project Manager - Contact Center
Infosys Technologies
06.2012 - Current
Bachelor of Technology -
Madras University
04.2001 -