Priya Murugan

• The job profile is to analyze the transactions of the customer based on the trigger events and
  carry out a 6 step risk based investigation model and approve/reject the customer based on risks
  identified in the transaction pattern of the customer.
• Conducted detailed investigations into suspicious activities, analyzing financial transactions and patterns to identify potential money laundering activities.
• Collaborated with teams to ensure compliance with AML regulations and implemented risk mitigation strategies.
• Produced comprehensive reports and recommendations based on findings to support decision-making processes.
• Utilized AML software for effective monitoring and analysis of large datasets.
• Analyze Client data, documentation, SOF/SOW and negative news (Adverse media) in order to
  determine Client
• Prepared and filed UARs (Unusual Activity Reports) in compliance with regulatory requirements. Risk as established under the Global ML Procedures.

• Guiding the customers for paying bills and payment related issues.

• Prepare KYC checklists and compare data from checklists against customer accounts to verify client ID, follow up to make sure all documentation for new accounts meet the know your customer requirements.

• Handling daily queries and work with customers having data and call related issues in their network.

• Maintenance of customer problems with patience and understanding.

• Being the first level of support who takes corrective action procedures and handle the customer issue also escalating the issue to the department

• Strong technical and analytical skills.

• Needs to resolve the issue by booking a technician and replacing or installing the software installations or hardware issues with the incident created. Also credits or refunds to be processed for the customer satisfactory.

• Providing dynamic/static Ipv4 address if required.

• IMAP, POP mail configurations.

• To make sure all adhere to the process guidebook while processing the cases and also sanity checks are completed before escalating to quality control.

• Worked as behalf of the Barclays Global Shared Center.

• Prepare KYC checklists and compare data from checklists against customer accounts to verify client ID, follow up to make sure all documentation for new accounts meet the know your customer requirements.

• Any discrepancies in the document and any violation of bank policy, the client profile will be moved to revalidation process or account closure done based on the risk level

• Performs identification and verification checks to ensure that the address and other aspects of the customer matches with our database

• Perform Customer due diligence review in line with the standards of the procedure and other local regulatory requirements for UK based clients and review the payments cases generated by system.

• Monitor and ensure quality of payments for random case review which includes UK customers.

• Risk event is raised against the over or under payment by the advisor of the bank and is fed into the database to be analyzed.

• Sorting and segregation of incorrect payments based on the Risk categorized by organization norms, like (Bank Low Outcome, Bank High Outcome/Customer Outcome).

• Finally, our team equalize the payments and will do customer favor.

• Handle all process related escalations & Query resolution for all team members.

• Need to identify and verify the entity as well as per KYC procedure to open credit card for current account holders of Kotak Mahindra bank Customers.

• Investigation on the Nature of Business activity of the customer to ensure that customer is not part of any vulnerable business.

• Validation of customer’s identification and verification proof of documents for the current account opening process.

• Need to validate the documents submitted by the customers in order to offer products/services Like debit card and credit card.

• Work closely with the Team Lead to ensure Quality levels are met.