Barbara Coff

• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Made handcrafted beverages with speed and accuracy to ensure quality and consistency.
• Increased repeat business by providing exceptional customer service. Remembering regulars and their orders, making them feel valued.
• Handling customer transactions from the ordering process through the sale at the register in an efficient, accurate, timely and enthusiastic manner
• Maintained a clean and organized workspace for optimal productivity and safety.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Improved store atmosphere with thorough and prompt cleaning of checkout area.
• As an attendant to the self checkout area I monitored transactions and assisted customers with the operation of the self checkout by scanning in items, applying discounts, product lookup and applying coupons.

• Cleaned counters, machines, utensils, and seating areas daily.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
• Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.

• Graduated from the Lowe's Women In Leadership Program
• Grew the credit application average on the front end.
• Increased the Extended Protection Plan averages by 7% through coaching and training associates
• Managed returns and exchanges with efficiency, minimizing any inconvenience to customers while adhering to company policies.
• Mentored new cashiers, providing comprehensive and ongoing training that resulted in increased productivity and overall performance.
• Worked with floor team and managers to meet wide range of customer needs.
• Resolved customer complaints with professionalism and empathy, ensuring repeat business and loyalty.
• Provided exceptional support to fellow team members during peak hours, ensuring smooth operations and minimal wait times for customers
• Set daily break and lunch schedules for the cashiers

Filled in as a cash office associate

• Balanced safe, prepared tills, and prepared register bags for next sales date.
• Prepared bank deposits, ensuring proper accounting practices were followed.
• Investigated discrepancies of cash register and POS System totals to resolve errors.
• Identified potential fraudulent activities through vigilant observation and prompt reporting, minimizing financial losses.

• Greet customers. Ring sales in an accurate and quick manor. Ask for credit and sell extended protection plans. Accept and tender payment, give correct change. Keep area clean, organized and stock the snacks and drinks within the register aisles. I also was scheduled to work the service desk. Those duties included processing returns, exchanges, sales, credit applications, credit payments and online transactions. Other service desk duties included answering phones, directing calls to the correct dept/person, and answering any questions to the best of my ability.

• Rang sales through the register as well as offer credit and extended warranty's . Covered for the credit greeter as well as the phone operator. All while providing the best customer service to all.

• I started at the customer service desk in which I provided customers with excellent service. There I was responsible for processing returns, exchanges, credit applications, credit payments, ring sales, check out scanning equipment to associates and also receive, check in all register tills as well as count down the customer service drawers.
• I then went on to Highland in Feb 2008 where I worked as a cashier, customer service, cash office as well as part of the early morning merchandise/ replenishment team.