Baribor Marbaniang
Bangalore
Summary
Knowledgeable business emergency response professional familiar with providing expert leadership and incident management. Efficient in collecting, evaluating and modeling data in order to improve future procedures. Complex problem-solver with top-notch verbal and written communication skills, an organized nature and a disciplined approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Principal Associate IT
Eurofins IT Solutions India Pvt Ltd
Bangalore
09.2019 - Current
- Perform eye on glass monitoring using monitoring tools for all in-house application alerts.
- Work closely with Release Managers whenever there is a Go-Live such as accountable for Release schedule, preparation of SOP & deployment instruction(s), smoke testing, rollback (if needed) and communication.
- Ensure 99.9% system up time in production.
- Manage our program major (P1 and P2) incidents, ensuring that they are logged, progressed, updated, authorized, expedited and resolved efficiently.
- Chairing conference calls and/or group chats with participants including Service Managers, Technical Support teams, senior management and vendors.
- Accountable for providing Post incident report along with technical teams to assist to identify the root cause of the incidents.
System Engineer | Advisor II, Technical Support
Concentrix (formerly known as Convergys)
Bangalore
01.2018 - 06.2019
- Provide storage support globally for NetApp users.
- Experience in troubleshooting NetApp hardware products.
- Analyzing the logs related to the devices and follow SOP's to repair fault.
- Co-ordinate with SAM/TAM as and when required to ensure customer satisfaction and resolution is adhered.
Technical Support Engineer
Azuga Telematics
Bangalore
03.2017 - 11.2017
- Accountable for support and troubleshooting Azuga GPS products.
- Provide training for newly on-boarded customers on how to use the GPS devices and the portal.
IT Support Engineer
Hewlett Packard Enterprise under the Payroll of Crown Solutions Pvt. Ltd
Bangalore
12.2015 - 03.2017
- L1 Global Service Desk : Helped users with technical issues such as Outlook, VPN, AD, printers, scanners, etc.
Education
B.E - Computer Science & Engineering
R.R Institute of Technology (VTU)
Bangalore, India01-2015
Diploma - Computer Science & Engineering
Shillong Polytechnic (MSCTE)
Shillong, India01-2011
SSLC -
Christian Academy School (MBOSE)
Shillong, India01-2007
Skills
- Time Management
- Communication Skills
- Multitasking
- Problem Solving
- Ability to Work Under Pressure
- Attention to Detail
Accomplishments
- Awarded the "Star Performer Award" by Eurofins on Q3 2023 for making a positive difference.
- Awarded the “Excellence Award” by NetApp for consistent performance and exceptional contribution during QIFY19.
- Awarded “Superstar of the Month” by Convergys for August 2018
- Awarded “Employee of the Quarter – Q2 on August 2017” by Azuga for outstanding performance and commitment.
Certification
- ITIL v4 certified
- Completed training on NetApp - ATS (Advanced Technical Support) organized by NetApp
- Attended webinar on Microsoft Azure Fundamentals
IT Proficiency
- Monitoring Tools - SolarWinds and Grafana
- Deployment applications - Expertise in using Octopus, Chef and Jenkins
- Ticketing Tools - OTRS, Salesforce and ServiceNow
Timeline
Principal Associate IT
Eurofins IT Solutions India Pvt Ltd
09.2019 - Current
System Engineer | Advisor II, Technical Support
Concentrix (formerly known as Convergys)
01.2018 - 06.2019
Technical Support Engineer
Azuga Telematics
03.2017 - 11.2017
IT Support Engineer
Hewlett Packard Enterprise under the Payroll of Crown Solutions Pvt. Ltd
12.2015 - 03.2017
B.E - Computer Science & Engineering
R.R Institute of Technology (VTU)
Diploma - Computer Science & Engineering
Shillong Polytechnic (MSCTE)
SSLC -
Christian Academy School (MBOSE)
- ITIL v4 certified
- Completed training on NetApp - ATS (Advanced Technical Support) organized by NetApp
- Attended webinar on Microsoft Azure Fundamentals
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