Barkath Nisha
KYC Team Lead
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success with 12 years of experience in Retail KYC, Transactional Screening, Sanctions, AML Screening, Risk and Compliance. Looking to work in a globally competitive environment on challenging assignments by constantly learning and successfully delivering solutions energetically leading to the accomplishment of organizational goals. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
15
15
years of professional experience
3
3
Languages
Work History
Team Lead
Tata Consultancy Services
Chennai
06.2016 - Current
- Client: Citibank US
- Managing 20 members FTE unit pertains to Retail KYC for Citibank, USA as Team Lead. On boarding the teammates, whenever the new process is implemented in the process and updating the Procedure manual
- Ensure that the team provides high-level standards to the client and meets 100% accuracy and timeliness SLA
- Handling daily calls with stakeholders and responding to email queries
- Conducting huddle on process updates and Knowledge sharing sessions
- Oversee day-to-day teams' operation and performance and does regular performance evaluation create a health and motivating work environment and atmosphere
- Communicate with teams about their performance and monitor team performance and report on metrics
- Discover training needs and provide coaching
- Listen to team members' feedback and resolve any issues or conflicts
- Plan and organize team building activities
- Developing and maintaining relationships with the Relationship Managers, Client Managers and Branches process updates
- Handling Private and Ultra High net worth Private clients, Transaction screening, Name batch screening, Periodic Reviews, Alert activity reports, Identifying BIP activity, SOW corroboration, High risk product usage
- Adherence to KYC and AML policies pertains to Citibank UK & USA
- Adherence to regulatory requirements such as Bank Secrecy Act, USA PATRIOT Act, FATCA and FATF
- Monitoring and ensuring a high level of service and turnaround
- Complete analysis of transactional information to identify risk, trends and potential wary activity
- Performed the required KYC screenings on customers documenting the information obtained on the client's as required by global KYC procedures
- Ensuring compliance with all AML laws, regulations, guidelines, written procedures; OFAC, CIP, KYC, customer/transaction monitoring
- Effectively conducted AML /KYC formality reports on questionable accounts and transactions
- Improved and implemented customer risk rating criteria with KYC management and procedure for both consumers
- RISK & COMPLIANCE MANAGEMENT ACTIVITIES:
- Conduct periodic internal reviews or audits like RCSA (Risk Control Self- Assessment), IQMS (Integrated Quality Management System), and Clean Desktop Policy audits to ensure that compliance procedures are followed
- Reporting and interpreting all non-compliance areas and their associated risks to key stakeholders in the organization
- Identifies situations, which pose significant risk and guide management in developing policies,and / or procedures that minimize the risk
- Understand business requirements and review exception requests.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assessed customer service data to identify and address improvement opportunities.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
SANCTIONS ANALYST-SME
Client: SCB
04.2014 - 06.2016
- Knowledge of OFAC/Sanctions, Transaction screening, Name Screening
- Validated results and performed quality assurance to assess accuracy of data.
- Monitored and tracked user progress to identify improvement opportunities.
Senior Associate
Client: Citi India Trade
04.2012 - 03.2014
- Bill Booking for Trade operations
- Managed comprehensive internal export controls for verified compliance with regulations.
Customer solution representative
Hewlett Packard
10.2009 - 03.2011
- Creating quotes and contracts using SAP
- Provided feedback on product or service improvements to better meet customer needs and expectations.
- Participated in customer service training for internal teams to share knowledge and experience and improve quality of customer service.
process analyst
Infosys, Client: Bloomberg
06.2008 - 08.2009
Education
BSC - Biochemistry
University of Madras
06.2005 - 2008.05
Skills
MS WORD, EXCEL, POWERPOINTundefined
Additional Information
Date of Birth : 22/01/1989
Marital Status : Married
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 25 staff members.
- Documented and resolved issues which led to achieving KPI
- Agile Certified
- Star of the month
- Error Reduction award
- On the Spot awards
- Ramp Award
Declaration:
I hereby declare that my information given above are true and correct to the best of my knowledge and belief.
Place: Chennai
Date:
Timeline
Team Lead
Tata Consultancy Services
06.2016 - Current
SANCTIONS ANALYST-SME
Client: SCB
04.2014 - 06.2016
Senior Associate
Client: Citi India Trade
04.2012 - 03.2014
Customer solution representative
Hewlett Packard
10.2009 - 03.2011
process analyst
Infosys, Client: Bloomberg
06.2008 - 08.2009
BSC - Biochemistry
University of Madras
06.2005 - 2008.05
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