BARKHA
Safdarjung Enclave, New Delhi
Summary
Dynamic and results-oriented professional with extensive experience in healthcare support roles, notably as a Help Desk Operator at Max Hospital. Excelled in incident management and technical support, enhancing client satisfaction through effective communication and training. Demonstrated leadership and analytical skills, significantly improving patient data management processes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Coordinator
Health Square Medical Diagnostic Center
Hauz Khas
09.2021 - 04.2024
- Scheduling appointments for patients, nurses, and doctors
- Guiding staff and patients through admissions and correct
- Ensuring that forms and documents are correctly filled in
- Handling complaints and queries professionally
- Consulting with doctors and nurses about patients' medical records
- Checking and verifying information on patient medical records.
- Knowledge of PNDT Process
Executive - Patient Data
Safdarjung Hospital
New Delhi
08.2020 - 08.2021
- Manage patient data and reports, and documents
- Updating and maintaining databases, archives, and filing systems
- Performing clerical duties such as filing, monitoring office supplies, scanning, and printing as needed
- Conducting research to obtain information for incomplete documents and reports
Help Desk Operator
Max Hospital
Saket New Delhi
09.2017 - 02.2018
- Responding to client support queries
- Providing support in person, over the phone, or via remote access
- Talking to clients through basic problem-solving processes
- Providing basic computer training
- Writing training manuals
- Following up with clients
Education
B.A -
Delhi University
New Delhi05-2019
12th -
CBSC Board
Delhi06-2012
10th -
CBSC Board
New Delhi06.2010
Skills
- Self Decision maker
- Detail-oriented
- Multitasking
- Technical skills
- Analytical skills
- Leadership skills
- Teamwork
- Interpersonal skills
- Effective communication
- Incident management
Certification
Basic Computer, Knowledge about operating systems like Windows 7, Win XP, Win 2000 & 2010. Basic Knowledge of MS Office (Word & PowerPoint).
Disclaimer
The information stated above is true to the best of my knowledge and belief.
Personal Information
- Date of Birth: 09/15/1993
- Nationality: Indian
- Marital Status: Unmarried
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
Coordinator
Health Square Medical Diagnostic Center
09.2021 - 04.2024
Executive - Patient Data
Safdarjung Hospital
08.2020 - 08.2021
Help Desk Operator
Max Hospital
09.2017 - 02.2018
Basic Computer, Knowledge about operating systems like Windows 7, Win XP, Win 2000 & 2010. Basic Knowledge of MS Office (Word & PowerPoint).
B.A -
Delhi University
12th -
CBSC Board
10th -
CBSC Board
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