Barkha Rautela
Operations executive
Delhi,Delhi
Summary
Dynamic professional with a proven track record at The Satori Space, excelling in operations support and client communication. Adept at managing processes with precision and fostering student engagement. Skilled in Microsoft Office and problem-solving, I thrive in fast-paced environments, ensuring compliance and delivering results with enthusiasm and attention to detail.
Overview
6
6
years of professional experience
Work History
Director of Operations
The Satori Space
03.2026 - Current
- Facilitated remote administrative and operations tasks, managed client communication, and coordinated appointments to ensure smooth workflow
Remote Proctor and Supervisor
Saber Technologies
12.2020 - 01.2026
- Supervised online examinations for domestic and international students, ensuring strict compliance with exam guidelines.
- Managed participant onboarding and addressed real-time issues during assessments.
- Coordinated examination processes via online platforms, including Google Meet, to enhance communication.
- Monitored exam environments for compliance with testing protocols and standards.
- Assisted candidates with inquiries and provided clear instructions, enhancing understanding and compliance during exams.
PRT(gen) and TGT Science
Navy Children School
Porbandar
09.2023 - 04.2024
- Taught all subjects in junior wing and science in senior wing.
- Developed engaging lesson plans tailored to diverse student needs.
- Taught all subjects in junior wing and science in senior wing.
- Oversaw academic operations for junior and senior wings, ensuring curriculum alignment and effective student engagement.
- Coordinated Republic Day function and assembly duties, enhancing school community spirit and student involvement.
- Presented informative PowerPoint session on total solar eclipse.
TGT Science
Vanasthali Public School
Noida
04.2022 - 09.2022
- Reviewed and assessed answer sheets from CBSE board examinations to uphold evaluation standards.
- Instructed higher secondary classes and presented activities.
- Coordinated with faculty to plan and implement educational activities, enhancing student engagement.
- Performed invigilation duties during CBSE board examinations to maintain exam integrity.
Customer Support Executive- Chat process
TTEC
10.2021 - 02.2022
- Managed multiple chats to ensure timely resolution of inquiries, improving response rates.
- Efficiently handled customer complaints while maintaining professionalism, fostering trust.
- Resolved diverse customer issues through chat support, enhancing satisfaction.
Customer Support Executive- Email process
Tech Mahindra
07.2020 - 12.2020
- Resolved escalated customer complaints, ensuring swift and effective support.
- Delivered customer support via email, addressing needs and resolving concerns to ensure satisfaction.
- Delivered tailored advice and identified process improvements to enhance customer support.
- Coordinated with cross-functional teams to achieve timely issue resolution.
Education
B.Ed -
Kurukshetra University
Yamuna Nagar (Haryana)05-2023
B.Tech - ECE
Amity University
Noida (U.P.)10-2016
HSC -
DAV Public School
Delhi05-2012
SSC -
DAV Public School
Delhi05-2010
Skills
- Operations coordination
- SOP compliance
- Documentation management
- Process management
- Proficient in Microsoft Office applications
- Coordination of meetings
- Prioritization and task follow-ups
- Deadline focus
- Remote time management
- Results accuracy
- Adaptability
- Problem-solving skills
- Critical analysis
- Communication proficiency
- Customer service orientation
- Support for team projects
Accomplishments
- Worked as a coordinator in 'International Event - Signal Processing & Integrated Network', organized by Amity University in 2014.
- Worked as an organizer in 'International Event - Signal Processing & Integrated Network', organized by Amity University in 2015.
- Completed 1 year diploma in Spanish language from Instituto Cervantes.
- Completed one month foundation course in yoga science for wellness from MDNIY.
Languages
- English
- Spanish
- Hindi
Timeline
Director of Operations
The Satori Space
03.2026 - Current
PRT(gen) and TGT Science
Navy Children School
09.2023 - 04.2024
TGT Science
Vanasthali Public School
04.2022 - 09.2022
Customer Support Executive- Chat process
TTEC
10.2021 - 02.2022
Remote Proctor and Supervisor
Saber Technologies
12.2020 - 01.2026
Customer Support Executive- Email process
Tech Mahindra
07.2020 - 12.2020
B.Ed -
Kurukshetra University
B.Tech - ECE
Amity University
HSC -
DAV Public School
SSC -
DAV Public School