Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic
Barkha Sood

Barkha Sood

Noida

Summary

Motivated Deputy General Manager with proven history of improving operational performance. Strategic with strong business acumen to partner cross-functionally to execute long-range plans. Committed to supporting employees in growth, success and career progression. Service-oriented focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Deputy General Manager

Cognizant
Noida
07.2014 - Current
  • Analyzed performance data and identified opportunities for improvements.
  • Coordinated employee performance management and provided feedback on job duties and responsibilities.
  • Oversaw implementation of corrective actions to improve efficiency and reduce waste.
  • Evaluated staff training needs and developed and facilitated professional development opportunities.
  • Upheld policies, procedures and brand standards in operations.
  • Served as main liaison between employees and leadership team to relay questions and concerns.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Supervised employees through planning, assignments and direction.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.

Lead Assistant Manager

Exl Services Private Limited
Noida
12.2009 - 07.2014
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Analyzed business performance data and forecasted business results for upper management.
  • Produced thorough, accurate and timely reports of project activities.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Assigned work and monitored performance of project personnel.

SME

Metlife
Noida
04.2007 - 07.2009
  • Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
  • Matched orders with invoices and recorded required information.
  • Reduced financial discrepancies by accurately managing accounting documentation.
  • Received and recorded cash, checks and transfers.
  • Performed bookkeeping and accounting consulting services.
  • Recorded debit, credit and account transactions in computer spreadsheets and databases.
  • Reconciled or entered report discrepancies found in financial records.
  • Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
  • Checked postings and documents for correctness, accuracy and proper coding.
  • Organized cash movements between offices and to or from banks.
  • Investigated and solved account issues to maintain current and accurate money systems.

Education

M.COM -

Lucknow University
Lucknow, Uttar Pradesh
04.2005

B.COM

Lucknow University
Lucknow, Uttar Pradesh
04.2003

12TH

Spring Dale
Lucknow, Uttar Pradesh
04.2000

10Th

Spring Dale School
Lucknow, Uttar Pradesh
04.1998

Skills

  • Performance Improvements
  • Policy/Program Development
  • Sales Team Development
  • Cross-Functional Team Management
  • Supervision and Training
  • Performance Evaluation and Monitoring
  • Financial Statement Review
  • Process Improvements
  • Team Leadership
  • Revenue Forecasting
  • Business Leadership

Websites

Certification

  • Lean Six Sigma Green Belt.
  • Automation Anywhere AA (Certified)
  • AINS 102 (Certified)

Timeline

Deputy General Manager

Cognizant
07.2014 - Current

Lead Assistant Manager

Exl Services Private Limited
12.2009 - 07.2014

SME

Metlife
04.2007 - 07.2009

M.COM -

Lucknow University

B.COM

Lucknow University

12TH

Spring Dale

10Th

Spring Dale School

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