BARKHA SRIVASTAV

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management with 10 Years’ Experience.

• Presented "Sate light Communication" in National conference seminar ACCE -2012 in Alwar & Got the certificate
• Got 2nd prize in District level Science Fair Exhibition

• Business Development Management
• Customer Relationship Management

• Business Development Management
• Customer Relationship Management
• Vendor Management
• VOIP Technology
• Liaison / Coordination
• Development & implementation in Process
• Team Management
• Wholesale Voice Manager

• Responsible for buying and selling of wholesale and retail VoIP Minutes
• Optimization of Margin and Revenue from carriers’ wholesale voice business
• Managing USA, Europe and Middle East region for VoIP carriers
• Negotiate Costs and prices with telecom carriers for voice traffic
• Signing/Updating Voice trading systems with bilateral deals
• Negotiation of deals and getting contracts signed
• New Customer interconnection
• Follow-up with customers for disputes resolution
• Credit and collections follow up with customers
• Working and collaborating with cross cultural Global team

• Following up new business opportunities and setting up meetings
• Planning and preparing presentations
• Communicating new projects in Soft switches & Server developments to prospective clients
• Act as the liaison between our Marketing and Sales teams
• Seeking new business opportunities by contacting and developing relationships with potential customers
• Developing leads from marketing campaigns and meeting sales quotas
• Identify client needs and suggest appropriate products/services
• Develop a growth strategy focused both on financial gain and customer satisfaction
• Record all the details of customer/supplier/carriers properly as well as all the modifications are also captured
• Always looking forward for new partners to get interconnected and generate more business

• Systematic Approach
• Adaptability
• Sound Analytical Skills
• High Importance to Ethics
• Eager to learn new things & Execute
• Ownership and Accountability
• Honest and Time bound
• Ability to motivate and lead a team to achieve set goals

• Major focus on New process and concepts like VOS Server
• Leading the team responsibility & ensure to meet all customer demands without any escalations
• Develop, lead and execute sourcing strategies Monitor and forecast upcoming levels of demand
• Technical issues handling in Server

7.20L/Annum