Barkha Tiwari
Pune
Summary
Accomplished and driven business development professional with 3.7 years of experience in creating and executing successful strategies to maximize revenue growth and market expansion across diverse industries. Skilled in building and managing relationships with clients, stakeholders, and internal teams, while demonstrating excellent communication and negotiation abilities. Track record of surpassing sales targets, leading high-performing teams, and introducing new products/services. Committed to driving business growth through innovative initiatives. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Brand Advocacy Manager
Livspace Home Interiors
Pune
01.2024 - 01.2025
- Led a team of five members, driving customer visits and ensuring successful bookings at the experience center.
- Spearheaded end-to-end operations for the referral channel in Pune, including sourcing and analyzing city-specific data to identify growth opportunities.
- Focused on business development by fostering relationships with customers and partners to expand the referral network.
- Designed and executed targeted digital marketing campaigns to drive traffic and increase leads for the referral program.
- Implemented email marketing campaigns to nurture leads, drive referrals, and encourage repeat bookings.
- Monitored industry trends and customer insights to innovate and adapt digital marketing strategies.
- Ensured alignment between digital marketing efforts and overall sales objectives, driving growth and efficiency.
- Managed collection payments across every phase of interior projects, ensuring timely receipts and minimizing delays.
- Addressed customer concerns regarding collections and payments by providing clear communication and proactive resolutions.
- Maintained consistent follow-ups with customers to ensure payment schedules were adhered to and escalated unresolved issues when necessary.
Business Development Central Coordinator
TATA Communications
Pune
11.2022 - 04.2023
- Managed and led a team of nine business development professionals to enhance sales performance, improve market awareness, and promote product adoption.
- Conducted in-depth analyses of business performance versus strategic goals, identifying key areas for improvement and growth.
- Developed and implemented effective business processes and strategies to optimize operations and meet organizational objectives.
- Spearheaded lead generation initiatives, utilizing both traditional and digital marketing methods to expand the sales pipeline.
- Designed and executed digital marketing campaigns focused on lead generation, including targeted ads, content marketing, and email outreach.
- Ensured the development of new business by fostering strong community relationships and partnerships within the health tech ecosystem.
Relationship Manager
ICICI BANK Private Ltd
Pune
11.2021 - 10.2022
- Managed overall operations and performance of the branches, ensuring streamlined processes and alignment with organizational goals.
- Acted as a sales professional to drive higher conversion rates for the bank’s Overdraft Facility, directly contributing to revenue growth.
- Demonstrated an in-depth understanding of product offerings and their strategic alignment with customer needs in the banking industry.
- Fostered strong inter-branch coordination to share best practices, enhance client acquisition strategies, and consistently meet sales targets.
- Oversaw the complete OTC (Order-to-Cash) cycle, including billing, interest payment processing, and customer account settlements, ensuring smooth financial operations.
- Handled collections by following up with customers on overdue payments, negotiating settlements, and escalating defaulters to the recovery team for appropriate action.
- Conducted detailed credit evaluations based on credit reports and customer profiles to approve credit lines, ensuring risk mitigation and alignment with financial policies.
- Ensured timely and accurate invoicing, monitored accounts receivable, and resolved payment discrepancies to maintain a healthy cash flow.
- Worked closely with customers to address concerns, provide solutions for payment delays, and strengthen client relationships for long-term engagement.
- Played a pivotal role in optimizing the billing and accounts receivable processes, enhancing operational efficiency, ensuring timely reconciliation of accounts, and maintaining strict adherence to banking compliance standards.
Business Development Manager
Fitato Health Solutions Pvt. Ltd
Pune
02.2019 - 02.2020
- Ensured high levels of customer satisfaction by coordinating cross-functional activities to address client needs and deliver seamless experiences.
- Managed a team of four sales representatives, overseeing all aspects of sales management, including target setting, strategy development, performance monitoring, and training.
- Utilized Mailchimp for targeted email marketing campaigns, enhancing customer engagement and driving lead conversions.
- Designed and executed ads marketing strategies to boost brand visibility, generate leads, and support overall sales goals.
- Ensured timely payments for confirmed bookings and consistently collected renewal amounts, fostering repeat sales and maintaining customer retention.
- Implemented proactive follow-ups with customers to encourage renewals and ensure ongoing engagement.
- Took decisive action in cases of non-payment by blocking services to minimize financial risks and maintain operational efficiency.
- Consistently ranked as a top-performing inside sales executive, excelling in both quarterly and annual performance metrics.
Education
Post Graduate Diploma in Management - Finance
Indira School of Business Studies
Pune06.2018
B.COM - Taxation
The Bhopal School of Social Sciences
Bhopal06.2016
High School - Commerce
Carmel Convent Sr. Secondary School
Bhopal03.2013
Senior School - General
Carmel Convent Sr. Secondary School
Bhopal03.2011
Skills
- Proficient in CRM tools (eg, Salesforce, HubSpot) for lead management and sales optimization
- Skilled in streamlining sales processes using CRM and email marketing systems to improve efficiency and close rates
- Experienced in ensuring timely collections and receivables from customers, minimizing delays, and maintaining a healthy cash flow
- Committed to delivering outstanding service and ensuring customer satisfaction
- Skilled in guiding teams, setting objectives, and ensuring alignment with organizational goals
- Staff training and development
Internship
- 45 Days, Money Plant Consultancy – Conducted mutual fund awareness sessions, promoted SIP investments, and assisted with tax filing.
- 15 Days, Bajaj Finserv, Pune – Sold consumer products at Croma Store, Phoenix Mall, offering financing options to customers.
- 15 Days, Bajaj Finserv, Chinchwad – Provided finance options at Vijay Sales, helping customers choose suitable financial products.
- 15 Days, BHEL, Bhopal – Worked in the Finance Department, learning and supporting financial processes across departments.
Personal Information
- Place of Birth: Madhya Pradesh
- Date of Birth: 06/13/95
- Nationality: Indian
Languages
- English
- Hindi
Timeline
Brand Advocacy Manager
Livspace Home Interiors
01.2024 - 01.2025
Business Development Central Coordinator
TATA Communications
11.2022 - 04.2023
Relationship Manager
ICICI BANK Private Ltd
11.2021 - 10.2022
Business Development Manager
Fitato Health Solutions Pvt. Ltd
02.2019 - 02.2020
Post Graduate Diploma in Management - Finance
Indira School of Business Studies
B.COM - Taxation
The Bhopal School of Social Sciences
High School - Commerce
Carmel Convent Sr. Secondary School
Senior School - General
Carmel Convent Sr. Secondary School
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