BARKHA S KUKREJA
CRM Executive
Bangalore
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Support Specialist
HealthifyMe
12.2023 - Current
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Consistently achieved and maintained monthly Customer Satisfaction (C-Sat) ratings of 95% or higher.
- Achieved quarterly RNR for exceptional customer satisfaction ratings.
- Managed a high volume of inbound chats while maintaining excellent quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
Customer Support Executive
Simpl-pay
07.2021 - 10.2022
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Maintained high volume of calls and met demands of busy and productive group.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Assistant Designer
Finesse Inc
12.2020 - 03.2021
- Adjusted design styles to historical periods, designer requirements and production needs.
- Promoted a positive work environment by actively participating in team-building activities and fostering open communication among colleagues.
- Identified new design concepts for potential use in future projects.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
Education
Bachelor of Science - Fashion Design
IIFT College of Fashion
Bengaluru, India 04.2001 -
PUC - Commerce
Sri Bhagwan Mahaveer Jain College
Bengaluru, India 04.2001 -
High School Diploma -
Sindhi High School
Bengaluru, India 04.2001 -
Skills
Customer service excellence
Live chat support
Ticket management
Complaint Handling
Quality Assurance
Active Listening
Time Management
Excellent Communication
Problem-solving abilities
Teamwork and Collaboration
Written Communication
Microsoft Windows and Office
Academic Qualifications
- Completed Matriculation from Sindhi High School, Bangalore, 2014-2015, 6.8 CGPA
- Completed Pre-University from Sri Bhagawan Mahaveer Jain College, Bangalore, 2015-2017, 83%
- Completed B.Sc in fashion and apparel design from IIFT College of fashion, Bangalore., 2017-2020, 83%
Additional Qualification
- Basic knowledge of computer.
- Good in communication skills.
- Participated in leadership programs and personality development programs.
- Participated in adventure-based leadership programs.
- Interested in research of latest fashion trends.
Personal Attributes
- Honest & Reliable
- Punctual, supportive, encouraging
- Creative
- Alert & oriented
- Passionate about teamwork & group commitment
- Flexible in terms of work ideas.
- Good at English, Kannada, Hindi communication.
Internships
- 1-month internship program from Paris American Academy.
- 45 days internship at Arvind Lifestyle Brands Ltd.
- 3 months work experience at Finesse INC.
- 1 Year experience at Simpl-pay as customer experience officer
Personal Details
Shankar A Kukreja, 09/20/1999, Cycling, Dancing, Sketching, Traveling, Biking, Singing, Sindhi, Hindi, English, Kannada, Tamil, Sindhi
Declaration
I hereby declare that the above-furnished information is true to the best of my knowledge. I look forward to joining the organization, as it holds for me the aspiration of embarking on the next level of actualizing my potential.
Yours Sincere
(BARKHA S KUKREJA)
Objective
To utilize my knowledge, interpersonal skills, and determination in gaining experience and more knowledge in the fashion field.
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Kannada
Intermediate (B1)
Sindhi
Intermediate (B1)
Timeline
Customer Support Specialist
HealthifyMe
12.2023 - Current
Customer Support Executive
Simpl-pay
07.2021 - 10.2022
Assistant Designer
Finesse Inc
12.2020 - 03.2021
Bachelor of Science - Fashion Design
IIFT College of Fashion
04.2001 -
PUC - Commerce
Sri Bhagwan Mahaveer Jain College
04.2001 -
High School Diploma -
Sindhi High School
04.2001 -