BARNALI DASGUPTA
KOLKATA
Summary
A seasoned F&B Service Executive with a proven track record at Holiday Inn Express, I excel in delivering superior guest services and maintaining high standards of safety. My leadership and problem-solving skills have significantly enhanced customer satisfaction and operational efficiency. Skilled in MICROS and adept at fostering guest relationships, I have successfully implemented cost-control measures, ensuring a notable improvement in service quality and guest retention.
Overview
7
7
years of professional experience
Work History
F&B Service Executive
Holiday Inn Express
Kolkata
06.2023 - Current
F&B Service Team Leader
Qatar Global Sports Event2022, ACCOR
05.2022 - 01.2023
F&B Service Supervisor
Armed Force Officer Club&Hotel
Abu Dhabi
09.2021 - 03.2022
- I was working in Dubai, Expo2020, an UAE PAVILION as a F&B service Floor Supervisor thru Armed Force Officers Club&Hotel
F&B Service Supervisor
Beans &Roots, Indian Coffee Company
Kolkata
03.2021 - 08.2021
F&B Service Associate
Hyatt Regency Kolkata
Kolkata
01.2019 - 01.2021
Hostess
Coffee Day Global Limited
Kolkata
01.2018 - 01.2019
- As a Hostess, I joined then became Barista there
Counter Service Associate
Flurys Swiss Confectionary Pvt.Ltd.
01.2018 - 12.2018
Education
Calcutta University - Tour&Traveling Hons.
Calcutta University
05-2020
Hospitality Management -
Frankfinn Institute
08-2018
DumDum Kumar Ashutosh Institute - H.S.
DumDum Kumar Ashutosh Institute
03-2017
Sinthee Ramakrishna Sangha VidyaMandir for Girls - Madhyamik
Sinthee Ramakrishna Sangha VidyaMandir For Girls
03-2015
Skills
- Safety-oriented
- Leadership
- General Management
- Problem Solving
- Multi-tasker
- Strong Communication
- Adaptable
- Guest Relationship skills
- Knowledge of MICROS
- Knowledge of OPERA
- Knowledge of POS
- Knowledge of OASIS
- Manpower planning
- Duty Roster
- Leave Planning
- Monthly stock taking
- Preparing CCG inventory
- Preparing Daily Sale Report
- Cheerful & Energetic work attitude
- Maintaining daily & monthly files of FSSAI Audit
- Deliver superior guest services
- Ensure absolute Guest Satisfaction
- Estimate consumption
- Forecast requirements
- Control Cost
- Tele Communications
- Following SOP of IHG Hotels group for Daily Operational Activity
- Service Standard
- Client retention strategies
- Complaint handling
- Brand representation
- Exceptional communication
- Staff education and training
- Progress reporting
- Process improvements
- Point-of-sale system
- Multitasking and organization
- Records management
- Service order flow
- Listening skills
- Maintenance reporting
- Records maintenance
- Data entry
Hobbies and Interests
- Participating in social activities
- Stamp collection
- Going for adventure
Languages
- Bengali
- Hindi
- English
Personal Information
- Date of Birth: 04/09/99
- Nationality: Indian
- Marital Status: Single
Accomplishments
- Best Employee Award
- Employee of the Month
- Certificate of Appreciation
- Certificate of FOSTAC (FSSAI)
References
References available upon request.
Timeline
F&B Service Executive
Holiday Inn Express
06.2023 - Current
F&B Service Team Leader
Qatar Global Sports Event2022, ACCOR
05.2022 - 01.2023
F&B Service Supervisor
Armed Force Officer Club&Hotel
09.2021 - 03.2022
F&B Service Supervisor
Beans &Roots, Indian Coffee Company
03.2021 - 08.2021
F&B Service Associate
Hyatt Regency Kolkata
01.2019 - 01.2021
Hostess
Coffee Day Global Limited
01.2018 - 01.2019
Counter Service Associate
Flurys Swiss Confectionary Pvt.Ltd.
01.2018 - 12.2018
Calcutta University - Tour&Traveling Hons.
Calcutta University
Hospitality Management -
Frankfinn Institute
DumDum Kumar Ashutosh Institute - H.S.
DumDum Kumar Ashutosh Institute
Sinthee Ramakrishna Sangha VidyaMandir for Girls - Madhyamik
Sinthee Ramakrishna Sangha VidyaMandir For Girls