Writing
Hi, I’m
Barnali Devi
Office Manager/HR
Kochi
Summary
Dynamic Client Relationship Manager experience in sales and service roles for Manpower organizations. Driving top-quality customer experience and satisfaction through deploying voice of the client (VOC) expertise. Building and retaining long-term relationships by establishing positive, productive and routine communications.A knowledgeable Relationship Manager highly practiced in developing relationships with clients.Skilled at enhancing their customer experience by utilising professional techniques such as assisting with generating new business and identifying ways to enhance customer profit while proactively monitoring customer issues and resolving them effectively.
Overview
10
years of professional experience
3
years of post-secondary education
5
Languages
Work History
J&A General Trading & Contracting Co. W.L.L
Client Relationship Manager
08.2021 - Current
Job overview
- Achievements/Tasks
- Build relationships with key employees among customers
- Create plans to address clients' business needs
- Advise clients on creating profitable processes
- Helps sales team up-sell or cross-sell services and products
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Ensure both company and clients adhere to contract terms
- Creating sales plans to generate revenue
- Schedule regular meetings with customers to ensure they are satisfied
- Study competition to find new ways to retain customers
- Provide the highest level of hospitality for all guest in the office, on the phone, internet and at off site events.
- Exceeded annual revenue goals by 35% through improving client relationships and education.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Organised OccasionBangalore
Office Manager and HR
01.2019 - 01.2020
Job overview
- On boarded a new office assistant including all training and orientation
- Managed inventory tracking and ordering saved 15% on supplies through sourcing special deal with ....
- Ensured outstanding customers services
- Increased word-of-month referral by 17%
- Hired, trained and on-boarded over 13 new employees, providing initial support that expedited staff assimilation by 20%
- Slashed office expenditure by 35% by negotiating cheaper supply contracts, implementing inventory control and standardizing ordering procedures
- Oversees office administration to ensure operations.
- Smoothly
- Carry out office related tester, including sales materials, answering phone calls, greeting clients and updating electricomic filling system
- Managed schedules, organize office functions and oversee dail;y operations of office with 50 employees.
- Evaluated employee records and productivity and submitted evaluation reports.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Mahindra DealershipGuwahati
Administrator and HR /Manager
01.2013 - 01.2019
Job overview
- Entered and maintained departmental records in company database.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Targeted new customers to grow geographic reach and increase revenue.
- Generated reports to suggest corrective actions and process improvements.
- Managed company schedule to coordinate calendar and arrange travel.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
- Leveraged bookkeeping software and automated processes to reduce errors.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Maintained database systems to track and analyze operational data.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Administrator
01.2013 - 01.2016
Job overview
- Handled the day-to-day administrative works of the office with high deduction
- Coordinates activities by scheduling work assgnments, setting priorities and directing the work of subordinate employees
- Identifies Staff development, training needs and ensure that the training is obtained
- Maintains records, prepares reports and composes correspondences related to the work
- Executes, plans, policies,and programs in Business and Financial affairs, property
- Have handled the planning & scheduling of the promotional activities of the dealership- by Advertising, Conducting Events, Conferences and training sessions
- Have overseen the HR related activites of the firm- New employee hiring, induction, orientation, training, etc
- Promoted as Administration & HR Manager from the year till 2019
Education
Dibrugarh UniversityGuwahati
Bachelor of Arts from Sociology
08.2014 - 11.2017
Skills
Project ManagementLeadershipCRMProblem SolvingOffice SkillsTeam WorkStrategic PlanningCollaborationMicrosoft Office SuiteBusiness DevelopmentMarketing
Team leadership and collaboration
Conflict resolution skills
Opportunity creation
Business growth strategies
Business development and planning
Coaching and mentoring
Direct sales
Account management
Database Management
Client satisfaction-driven
Relationship cultivation and retention
Up-selling and cross-selling techniques
Trained in consumer marketing
New Business Development
Interests
Photography
Music
Caring Pets
Timeline
Client Relationship Manager
J&A General Trading & Contracting Co. W.L.L
08.2021 - Current
Office Manager and HR
Organised Occasion
01.2019 - 01.2020
Dibrugarh University
Bachelor of Arts from Sociology
08.2014 - 11.2017
Administrator and HR /Manager
Mahindra Dealership
01.2013 - 01.2019
Administrator
01.2013 - 01.2016