Barsha Borah

Content moderator

• Ads review: Reviewed and moderated 300+ ads daily ensuring compliance with platform policies.
• Risk Management: Identified and flagged high risk content, contributing to a 90% reduction in policy violations.
• Collaboration: Worked with cross-functional teams to improve moderation processes, cutting response time by 60%.
• Innovation - Content Trend Analysis for Community Safety:
  Analyzed content trends and recommended updates to enhance community safety and tool functionality for reviewers.
• Training and onboarding : Led training sessions and facilitated smooth onboarding for 7 new team members, enhancing team efficiency.

Branch Banker

• Customer Service: Assisted over 50 customers daily with deposits, withdrawals, transfers, and account inquiries, ensuring efficient service.
• Sales Support: Promoted and cross-sold banking products such as credit cards, loans, and savings plans, increasing product adoption by 20%.
• Cash Handling: Managed cash transactions exceeding $20,000 daily, accurately balancing cash drawers and maintaining a 100% error-free record.
• Problem Resolution: Resolved 95% of customer complaints on the first contact, improving customer satisfaction .