Barsha Saikia Bhattacharjee
Mumbai
Summary
With a proven track record at Prep Study, I excel in forging strategic partnerships and enhancing operational efficiencies. My expertise in program management and team leadership, coupled with a knack for cross-functional coordination, has consistently driven project success and team development. Achieved significant market growth through innovative sales strategies and meticulous customer needs analysis.
Overview
21
21
years of professional experience
Work History
AVP of Operations
Prep Study
Mumbai
2022.09 - Current
- Created and maintained relationships with vendors, suppliers, customers, and other stakeholders.
- Conducted user acceptance testing to ensure software functionality and performance. Collaborated with teams to ensure accurate implementation of UAT plans and results.
- Facilitated smooth client integration into system. Managed international client onboarding activities to ensure smooth transitions.
- Developed comprehensive requirement documentation tailored for technical teams.
- Hired and managed employees to maximize productivity while training staff on best practices and protocol.
- Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects.
- Formed and sustained strategic relationships with clients.
- Assisted sales team with development of aggressive sales strategies to achieve sustained market growth.
- Identified needs of customers promptly and efficiently.
Officer – MDP and Alumni
Symbiosis Centre for Management and Human Resource Development
Mumbai
2018.10 - 2021.01
- Develop strategies for new customer acquisition, and conceptualize and implement the campaigns.
- Gather customer insights, understand the needs, and communicate with the product teams as required to ensure customer delight.
- Digital marketing to generate new leads, sources, and expand the target customer base.
- Creating marketing collaterals like corporate brochures, banners, digital banners, infographics, product catalogs, proposals, and presentations, etc.
- Key interface between client managers, teams, and the delivery team.
- Planning and execution of training and development modules.
- Coordination with trainers, domain experts, or subject matter experts for content generation.
- Creating corporate presentations for new client acquisitions, and interim project reports.
- Understanding of commercial functions, e.g., budgeting, purchasing, proposal preparation, finance, etc.
- Track and measure training progress, effectiveness, and feedback using data insights.
- Negotiated contracts and agreements with vendors and partners.
- Organized client meetings to provide project updates.
- Represented the organization at external events and conferences.
Manager – Placement Execution
Seed Infotech Ltd.
Mumbai
2016.01 - 2018.04
- Overall Placement and Training Activities of the Organization.
- Coordinate with Center Placement Coordinators to ensure the lining up of candidates for interviews scheduled by employers.
- Plan, implement, and promote student training programs that support the Organization’s strategic plan, as well as goals.
- Establish workloads, assign tasks and targets, and review the results of student coordinators and staff.
- Mentor the team to improve their performance, as well as hiring and training new team members.
- Conducting soft skills and grooming sessions for the students.
- Creating and presenting various placement reports for management reviews.
- Reformation of policies related to placements.
Officer – Alumni, Placement and Student Affairs
Symbiosis Institute of International Business
Pune
2012.12 - 2015.09
- Allocation of resources within budget limits refers to the Director on the implementation of the organization's policies and guidelines, effective planning, evaluation, and reporting.
- Plan, implement, and promote alumni programs that support the Institute's strategic plan, as well as the goals of the Campaign.
- Organizing and coordinating alumni functions with special responsibility for one or more of the following: National chapters, alumni newsletters, reunions, travel programs, alumni and/or student relations.
- Perform necessary administrative functions such as record keeping, reports, correspondence, program budget oversight, and contractual arrangements as necessary; maintain records.
- Responsibility for ensuring that alumni data is current, and confidentiality is maintained.
- Monitor the success of events, and suggest and develop new ways of leveraging the engagement of alumni and key stakeholders.
- Handle critical issues of placement, and in accordance, make necessary changes in placement policies.
- Planning, initiating, and implementing pre-placement activities for student development, resume building, and mock sessions.
- Developing and revamping portals (alumni and placement).
Subject Matter Expert (work from home)
Cramster.Com- a Chegg Company
2012.05 - 2012.12
- Creating Answer for Foreign University
Lecturer
Suryadatta Group of Institute
Pune
2010.09 - 2012.06
- Teaching economics to postgraduate diploma classes, and handling student events.
Lecturer
S.S.B alias Appasaheb Jedhe Arts, commerce and Science College
Pune
2009.07 - 2010.08
- Teaching Economics for First and Second-Year B.Com students.
Coordinator
Symbiosis Institute of Computer Institute and Research
2007.02 - 2009.12
- Admission processing, International Students coordinator
Visiting Faculty
Symbiosis College of Arts and Commerce
Pune
2007.08 - 2009.05
- Teaching M.Com I (Industrial Economics)
Renewal and Customer Care Head- Pune Region
IQARA Telecom India Pvt. Ltd
2006.06 - 2007.01
- Responsible for the retention of existing customers by solving their issues, such as billing, service, etc. for Prepaid and Post-paid connection
- Recruitment and training for renewal and customer care executives.
Customer Care Officer – Pune Head Office
Tata Teleservices Maharashtra Ltd.
Pune
2005.08 - 2006.01
Web World Manager
Reliance Web Express
Bawdhan
2004.06 - 2005.08
Education
M.A.(Economics- Econometrics and Statistics) - Economics- Econometrics and Statistics
Ferguson College
Pune01.2002
B.Sc. - Economics, Statistics, Math.
Guwahati University
01.1999
H.S.C -
Education Council
01.1996
H.S.L.C -
Board of Secondary Education, Assam from St. Joseph convent
Tezpur01.1994
Skills
- Program Management
- Team Management and Administration
- Onboarding Coordination Skills
- User Acceptance Testing Proficiency
- Cross-Functional Coordination
Languages
- English, Hindi, Assamese, Marathi and Bengali
Personal Information
- Date of Birth: 03/08/77
- Marital Status: Married
Preferredlocation
Pune
Timeline
AVP of Operations
Prep Study
2022.09 - Current
Officer – MDP and Alumni
Symbiosis Centre for Management and Human Resource Development
2018.10 - 2021.01
Manager – Placement Execution
Seed Infotech Ltd.
2016.01 - 2018.04
Officer – Alumni, Placement and Student Affairs
Symbiosis Institute of International Business
2012.12 - 2015.09
Subject Matter Expert (work from home)
Cramster.Com- a Chegg Company
2012.05 - 2012.12
Lecturer
Suryadatta Group of Institute
2010.09 - 2012.06
Lecturer
S.S.B alias Appasaheb Jedhe Arts, commerce and Science College
2009.07 - 2010.08
Visiting Faculty
Symbiosis College of Arts and Commerce
2007.08 - 2009.05
Coordinator
Symbiosis Institute of Computer Institute and Research
2007.02 - 2009.12
Renewal and Customer Care Head- Pune Region
IQARA Telecom India Pvt. Ltd
2006.06 - 2007.01
Customer Care Officer – Pune Head Office
Tata Teleservices Maharashtra Ltd.
2005.08 - 2006.01
Web World Manager
Reliance Web Express
2004.06 - 2005.08
M.A.(Economics- Econometrics and Statistics) - Economics- Econometrics and Statistics
Ferguson College
B.Sc. - Economics, Statistics, Math.
Guwahati University
H.S.C -
Education Council
H.S.L.C -
Board of Secondary Education, Assam from St. Joseph convent