Barun Kumar Srivastava
Abu Dhabi
Summary
Accomplished Shift In-charge at LVMH, Abu Dhabi Duty Free, with a proven track record in surpassing sales targets and achieving a 95% customer satisfaction rating. Expert in team management and in-store product training, demonstrating a passion for excellence and a detail-oriented approach. Skilled in conflict resolution and maintaining high standards of merchandising.
Overview
17
17
years of professional experience
Work History
Shift In-charge
LVMH. ABU DHABI DUTY FREE
Abu Dhabi
12.2020 - Current
- Senior Brand Advisor for Luxury watches
- Take care like Brands( Omega ,Hublot,Breatline,Tissot,Rado,Mido, zenith, Hamilton, Longines , Choppard watch ) also fashion brand watches
- Achieving Sales target and KPIs assign by the team manager
- Passionate Senior Sales Advisor, Fashion & Timepiece Enthusiast/ Luxury clients Relations specialists (LVMH Luxury in Abu Dhabi Duty Free Shop...)
- Arranging merchandising to look tidy and attractive to the customer as per KMP guidelines
- Operate POS and perform billing transaction (cash, credit & foreign currency)
Senior product trainer & Brand Advisor
Bacardi
03.2015 - 12.2020
- Advice & Assists customer in finding the suitable product by highlighting the FAB of products
- Achieving Sales target and KPIs assign by the team leader
- Providing and mentoring new staff about the operation, process and Sales in the duty free environment
- Arranging merchandising to look tidy and attractive to the customer as per KMP guidelines
- Operate POS and perform billing transaction (cash, credit & foreign currency)
- Applying a professional and courteous manner at all times, especially when identifying and escalating priority issues and customer complaints
Senior Sales Associate
Home Centre Landmark Group LLC
Abu Dhabi
10.2012 - 03.2015
- Provide top level customer service that exceeds the expectation of customers
- Promptly attended customer requests to meet and achieve KPIs, exceeding targets and expectation
- Perform Pos till duties including refund processing prices overrides
- Mentoring and helping colleagues with queries of product and operation
- Ensure proper customer records, security of stocks, and handling of cash in line with company processes and procedure
- Replenish stock from the back store based on the Merchandising guidelines
- Achieved 95% in customer satisfaction, based on feedback scores obtained following call closure
Store Supervisor
Axiom Telecom
Kolkata
04.2008 - 08.2012
- Assisting the store manager in all areas of business operations, human resources, customer service and merchandising
- Coordinating, monitoring and reporting on daily store operations
- Managing employee schedules, conducting performance reviews and enforcing disciplinary actions
- Resolving customer complaints and concerns in a timely manner
- Ensuring the store policies and procedures are followed
- Monitoring and maintaining suitable store inventory levels
- Achieved 100% in store retail audit, visual audit competencies during yearly audit
Education
Higher secondary degree - Commerce
Indira Gandhi National Open University
01.2004
Skills
- Detail Oriented
- Team Management
- In-Store Product Trainer
- Flexible & Adaptable
- Shift In-Charge
- Team Player
- Conflict Resolution
- Passion for Excellence
Accomplishments
- Achieved 95% in customer satisfaction, based on feedback scores obtained following call closure.
- Achieved 100% in store retail audit, visual audit competencies during yearly audit.
Languages
- Arabic
- English
- Hindi
- Bengali
Personal Information
- Date of Birth: 12/27/84
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Shift In-charge
LVMH. ABU DHABI DUTY FREE
12.2020 - Current
Senior product trainer & Brand Advisor
Bacardi
03.2015 - 12.2020
Senior Sales Associate
Home Centre Landmark Group LLC
10.2012 - 03.2015
Store Supervisor
Axiom Telecom
04.2008 - 08.2012
Higher secondary degree - Commerce
Indira Gandhi National Open University
Similar Profiles
MOYO BONGINKOSIMOYO BONGINKOSI
Multi Category Expert (smoke free alternatives) at ABU DHABI DUTY FREEMulti Category Expert (smoke free alternatives) at ABU DHABI DUTY FREE
Amin AnsariAmin Ansari
Cluster Assistant Revenue Manager at Intercontinental Abu Dhabi Hotel and Intercontinental Abu Dhabi ResidencesCluster Assistant Revenue Manager at Intercontinental Abu Dhabi Hotel and Intercontinental Abu Dhabi Residences
JENNIE ROSE ENERIAJENNIE ROSE ENERIA
CASHIER at ABU DHABI COOPERATIVE SOCIETY ABU DHABI MALLCASHIER at ABU DHABI COOPERATIVE SOCIETY ABU DHABI MALL