BASABI DAS

Lead multiple end-to-end implementations in the areas of SAP Plant Maintenance, Enterprise Asset Management, and Customer Service modules, including requirement gathering, system setup, and testing.

Tasks carried out during SAP Customer Service implementation:

• Configured service order types, notification types, warranty claims, repair processing, and service pricing.
• Set up follow-on action boxes from notifications, which enable executing an E2E process from a single object.
• Designed service processed: in-house repairs, on-site field services, rental process.
• Implemented in-house repair process solution from the Hybris e-commerce platform. Worked on multiple releases for Hybris over the last three years as the primary lead to add additional enhancements for the existing functionalities.
• Implemented a new dropship process for Bently business, identified and worked through critical issues during UAT, and participated in the user training process.

Tasks carried out during SAP PM/QM implementation:

• Configured equipment, functional locations, and maintenance task lists (General/Equipment).
• Set up maintenance plans (time-based/condition-based). Define reactive, preventative, and calibration maintenance flow.
• Successfully implemented SAP PM functionalities through Fiori applications, enabling users to manage maintenance notifications, orders, and maintenance plans via user-friendly UI5-based interfaces. Designed and implemented functionalities for reactive, preventative, and calibration maintenance, enabling users to efficiently create and close notifications, orders, view a comprehensive list of orders, and track notifications for improved issue resolution.
• Collaborated with the technical team to ensure seamless integration between backend configuration, front-end tiles, and end-to-end functionality.
• Worked closely with UI5 developers to troubleshoot tile behavior and ensure correct ODATA service binding.
• Developed a custom technician planning calendar using the SAP Fiori calendar template, enabling maintenance teams to view daily scheduled equipment and maintenance activities at a glance. Streamlined morning planning meetings, and improved job allocation efficiency.
• Developed a custom asset tracking mobile application using SAP Fiori to enable real-time equipment location and maintenance status updates, improving visibility and asset traceability, significantly reducing data entry delays, and improving audit accuracy.
• Designed and implemented the calibration process within SAP QM, including master data creation, calibration-specific maintenance plans, task lists, and inspection characteristics.

RISE with SAP:

• Contributed to RISE with SAP Upgrade for two SAP instances, supporting pre- and post-migration testing, identifying functional gaps, and ensuring master data and transaction data integrity post-upgrade.
• Consolidated all processes to prepare a BPML document, develop testing strategies to help cover all functionalities as part of the AMO process.
• Performed testing for all interfaces associated with AMO in the upgraded test environment (AMO WC, ATC, VTRACK, MAPS).
• Coordinated with the technical team and worked dedicatedly to solve numerous defects as part of the star migration.
• Coordinated with the business to perform UAT for STAR successfully.
• Prepared process documents for different product lines and interfaces.
• Engage with stakeholders to manage expectations and address concerns related to system changes.
• Lead functional consultant who helped build a comprehensive assembly, maintenance, and overhaul application currently being used by seven oil and gas product lines daily. Enables users to dismantle, assemble, issue, and process orders until closure from the application.
• Analyze existing business processes and identify areas for improvement within PM and CS.

Develop and implement best practices to streamline operations, reduce costs, and enhance service quality.

Leading the partner support team for the last 5 years, we provide expert guidance and support to end users, addressing issues and resolving queries related to PM and CS functionalities.

Supported data migration activities during project phases, ensuring the accuracy and completeness of data transferred.

Create and maintain comprehensive documentation, including functional specifications, user manuals, and training guides.

Providing support to the Field Service Engineers with all the processes linked to the PA tool, in which all data related to Philips Healthcare equipment is captured.

Thorough understanding of the PA application tool and its interfaces with SAP.

Undertook challenge to learn CS while trained in SAP SD, supporting projects related to CS.

Managing daily issues of the project, right from the transition phase to end-to-end support activities.

Performed end-to-end testing during the application upgrade.

Resolving and fixing high-priority issues as per the stipulated timelines and urgency of resolution.

Contributing to customer support, gathering customer feedback, and improving the usage of the application according to the business goals.

Analyzing and remodeling the existing customization to enhance efficiency.

Enhancing user support by helping L1 managers (the first point of contact for the user before escalation to the support team) get answers to their frequently asked questions by training the chatbot Alena on the PA application.

Creating KEDB articles for the repetitive errors to help resolve the issues faster.

Identified automation areas within the application environment.

Proposed relevant solutions.