Basant Singh Mony
Cluster Lead
Mumbai
Summary
Experienced leader with over 15 years in cloud computing, IT operations, and customer success.
Professional leader with track record in managing complex projects and driving strategic initiatives. Expertise in team collaboration and fostering results-driven environment, adapting quickly to evolving needs. Strong skills in project management, stakeholder engagement, and process optimization, with focus on delivering impactful outcomes. Highly reliable and known for innovative problem-solving and effective communication.
Overview
19
19
years of professional experience
Work History
Cluster Lead - Cloud & IT Operations
DXC Technology
03.2020 - 12.2023
- Spearheaded cloud and IT operations projects, ensuring 99.9% system uptime
- Designed and implemented a secure, multi-zone hybrid cloud infrastructure
- Led a team of 14 account managers, achieving an 84% Net Promoter Score (NPS)
- Developed a customer success roadmap, increasing regional revenue by 15%
- Built strong client relationships, driving engagement and retention
Account Delivery Leader
DXC Technology
10.2010 - 02.2020
- Managed IT service delivery across 65 locations in 20 countries
- Acted as the primary customer liaison, addressing stakeholder concerns
- Conducted service review meetings, driving SLA compliance
- Led digital transformation initiatives, improving efficiency and customer experience
Operations Manager
Wipro Ltd.
02.2008 - 09.2010
- Managed data center operations for a leading BFSI client
- Led a team of 57-180 engineers, ensuring high-quality IT service delivery
- Strengthened customer relationships through regular service reviews
IT Infrastructure & Helpdesk Operations Manager
WNS Global Services
11.2006 - 02.2008
- Oversaw IT service desk operations across Mumbai locations
- Implemented an automated call distribution (ACD) system, enhancing productivity
Team Leader (Operations)
Wipro Spectramind Services
09.2004 - 11.2006
- Managed a technical support team, improving customer service processes
- Developed quality improvement strategies with internal and client-side stakeholders
Education
Bachelor of Commerce -
Mumbai University
Skills
- Customer Success & Account Management
- Cloud & IT Infrastructure Strategy
- Leadership & Cross-Functional Team Management
- Digital Transformation & IT Operations
- Service Delivery & SLA Management
Accomplishments
- Increased regional sales by 15% through strategic account management.
- Achieved an 84% NPS, enhancing customer engagement.
- Managed IT service operations across 20 countries and 65 locations.
- Led hybrid cloud infrastructure transformation projects.
Skill
- Customer Success & Account Management
- Cloud & IT Infrastructure Strategy
- Leadership & Cross-Functional Team Management
- Digital Transformation & IT Operations
- Service Delivery & SLA Management
- Revenue Growth & Business Expansion
- Client Relationship & Stakeholder Engagement
- ITIL & Project Management (PMP)
- Problem-Solving & Strategic Decision-Making
Timeline
Cluster Lead - Cloud & IT Operations
DXC Technology
03.2020 - 12.2023
Account Delivery Leader
DXC Technology
10.2010 - 02.2020
Operations Manager
Wipro Ltd.
02.2008 - 09.2010
IT Infrastructure & Helpdesk Operations Manager
WNS Global Services
11.2006 - 02.2008
Team Leader (Operations)
Wipro Spectramind Services
09.2004 - 11.2006
Bachelor of Commerce -
Mumbai University
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