Basanta Bharali
North Lakhimpur
Summary
Automotive professional with 7 years of experience in the service industry. Currently working as a Supervisor at Tata Motors with strong knowledge of Tata and Cummins software systems. Skilled in computer applications, team management, and technical support with a focus on delivering quality service and customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Supervisor
Tarh Motors LLP
lekhi village
09.2021 - Current
* Team leading and technical suppor
* Supervising workshop operations and technician team
* Diagnosing vehicle problems using Tata diagnostic tools
* Using Cummins INSITE software for engine diagnostics
* Providing technical support to technicians
* Handling customer vehicle complaints
* Managing SCV, LCV and MCV vehicle service
* Monitoring daily workshop service operations
* Ensuring quality service and timely repair work
Service Supervisor
Glorious Motors Pvt.Ltd
North Lakhimpur
02.2017 - 11.2020
- I was responsible to look upon the Floor and to manage the team and manpower. Additionally I was assigned the role of advisor too.
- Achievements/Tasks
- To advice the customers regarding the estimate and solution.
- Team management and technical guidance.
- Onsite support and Break down team leader.
Education
Advanced Diploma - Computer Applications
wing.org
01-2022
Graduation - undefined
Dibrugarh University
05-2021
Industrial Training Institute - undefined
Industrial Training Academy
07-2016
Higher Secondary - undefined
Harmoti Higher Secondary
05-2015
Matriculation - undefined
Harmoti Higher Secondary
05-2013
Skills
- Effective communication
- Interpersonal communication
- Leadership in team settings
- Client assistance
- Team supervision
- Effective time management
Vehicle diagnostics
Cummins INSITE software
Workshop management
Technical troubleshooting
Affiliations
- DIKRONG VALLEY ENVIRONMENT AND RURAL DEVELOPMENT SOCIETY (04/2020 - 03/2022)
- Asst cum Accountant
LANGUAGES
HINDI Professional Working Proficiency
ASSAMESE Native or Bilingual Proficiency
ENGLISH Full Professional Proficiency
Personal Information
Certification
- CUMMINS DIESEL ENGINE BS6 TECHNICAL CERTIFICATE
- Through this training provided to me, i was introduced to the filed of diesel engine and its working. The duration of the training was of 3 months.
Interests
READING, SWIMMING, RESEARCH WORK, TRAVELLING, EXPLORING NEW PLACES
Timeline
Service Supervisor
Tarh Motors LLP
09.2021 - Current
Service Supervisor
Glorious Motors Pvt.Ltd
02.2017 - 11.2020
Advanced Diploma - Computer Applications
wing.org
Graduation - undefined
Dibrugarh University
Industrial Training Institute - undefined
Industrial Training Academy
Higher Secondary - undefined
Harmoti Higher Secondary
Matriculation - undefined
Harmoti Higher Secondary