Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Basanti Roy

Customer Success Manager
Kolkata,WB
Basanti Roy

Summary

Business Development professional with 9 years’ experience in lead generation, client relationship management, and consultative sales. Strong focus on post-sales success—ensuring onboarding, adoption, and retention—now aiming to fully transition into a Customer Success Manager role.

Overview

10
years of professional experience

Work History

Claritus Consulting

Sales Consultant
01.2024 - 04.2024

Job overview

  • Drove client acquisition via Upwork and LinkedIn, specializing in diverse tech stacks (Blockchain, ReactJS, Mobile, BI, Chatbots, Web Apps).
  • Coordinated with cross-functional teams to align project scope, timelines, and deliverables with client expectations.
  • Focused on client retention, renewals, and upselling to drive long-term business growth.
  • Acted as a bridge between clients and technical teams, resolving escalations and ensuring smooth onboarding.
  • Conducted regular client check-ins, gathered feedback, and improved delivery processes to enhance customer success outcomes.

Phloxblog

Technology Sales Manager
09.2023 - 01.2024

Job overview

  • Managed Upwork profiles and drove business generation through bidding and client acquisition.
  • Generated and nurtured leads via LinkedIn, building long-term client relationships.
  • Handled initial requirement gathering, ensuring smooth transition from lead to project kickoff.
  • Prepared pre-sales and sales documents to support client decision-making.
  • Acted as the bridge between clients and technical teams, ensuring clarity on scope and deliverables.
  • Focused on client retention and success through regular check-ins, feedback collection, and solution adoption support.

Alien Brains

Sr. Business Development Manager
02.2020 - 06.2023

Job overview

  • Liaised with channel partners to build a business.
  • Led sales planning, development, and account management to grow existing accounts and establish new sales accounts.
  • I oversee a team of ten sales representatives, handling their pipeline, targets, deal closures, and monthly reporting responsibilities.


Alien Brains

Business Development Manager
02.2020 - 12.2021

Job overview

  • Generated leads via inbound channels and LinkedIn outreach.
  • Conducted requirement gathering, demos, and proposal preparation.
  • Coordinated with teams to ensure smooth onboarding and delivery.
  • Managed client relationships post-sales, focusing on adoption and retention.
  • Handled escalations, renewals, and upselling opportunities.

Ideavate

Business Development Executive
09.2018 - 10.2019

Job overview

  • Generating leads through the use of cold calling and email outreach.
  • I am proficient in utilizing tools such as HubSpot, ZoomInfo, Owler, and LinkedIn Sales Navigator to augment my research capabilities and effectively manage client conversations.
  • I am responsible for arranging meetings between CXOs and interested prospects during their quarterly visits to Melbourne, SalesForce Summit - DreamForce

Decode, Formerly Techracers

Sr Business Development Executive
01.2018 - 08.2018

Job overview

  • I conduct thorough research to identify and compile a list of the most promising blockchain conferences throughout the year that can generate valuable leads for our company.
  • Lead generation via email campaigning, SM activities Gathering client's requirements and passing them to the technical team for further process
  • Meeting setup for CxO during their visit to conference and different cities, Managing SM promotion for the conference, following ups with interested delegates

Systango Technologies

Business Development Executive
05.2016 - 12.2017

Job overview

  • Generating new leads using portals like Upwork/ PPH/ Wework / Social Media/ Meetup Communicating with clients and gathering the project requirements.
  • Price negotiation under the guidance of my CEO. Coordinate with the development team and explain the client's requirements to move ahead on the project.
  • I have successfully finalized 10 projects with a total value of $70,000. This includes four fixed-cost projects ranging from $4,000 to $8,000, as well as six hourly billing projects valued between $15 and $20.

Ignis IT Solutions

Business Development Executive
09.2014 - 05.2016

Job overview

  • I generate new leads by utilizing various bidding portals such as Upwork (formerly known as Odesk), Elance, and Freelancer.
  • I collaborate with both the development and design teams, ensuring clear communication and understanding of the client's requirements in order to progress with the project.
  • I have successfully completed five hourly-based projects encompassing SEO, Android app development, and website development on platforms like WordPress and Joomla. The hourly project rates for these endeavors ranged from $7 to $10.

Education

Technocrats Institute of Technology and Science

Bachelor Of Engineering from Electronics and Communication
05.2013

Kendriya Vidyalaya

School from PCM
03.2009

Skills

  • Client Relationship Management
  • Account Management
  • Communication & Presentation
  • Lead Generation & Prospecting
  • Customer Retention & Upselling

Timeline

Sales Consultant

Claritus Consulting
01.2024 - 04.2024

Technology Sales Manager

Phloxblog
09.2023 - 01.2024

Sr. Business Development Manager

Alien Brains
02.2020 - 06.2023

Business Development Manager

Alien Brains
02.2020 - 12.2021

Business Development Executive

Ideavate
09.2018 - 10.2019

Sr Business Development Executive

Decode, Formerly Techracers
01.2018 - 08.2018

Business Development Executive

Systango Technologies
05.2016 - 12.2017

Business Development Executive

Ignis IT Solutions
09.2014 - 05.2016

Kendriya Vidyalaya

School from PCM

Technocrats Institute of Technology and Science

Bachelor Of Engineering from Electronics and Communication

Similar Profiles

CREATE PROFILE
Basanti RoyCustomer Success Manager