Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

BASANTI KUMARI SHARMA

Mumbai

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.

Overview

1
1
year of professional experience
2
2
years of post-secondary education

Work History

Inbound Call Center Representative

Shree Ram finance
Mumbai
03.2024 - 06.2025
  • Resolved customer inquiries efficiently, enhancing satisfaction and loyalty while maintaining compliance with company policies.
  • Assisted in processing loan applications, ensuring accuracy and adherence to regulatory standards throughout the workflow.
  • Educated customers on financial products, fostering informed decision-making and promoting service usage effectively.

Education

B.com Degree - Hindi

Markham of Commerce College
Hazaribagh , India
01.2022 - 03.2024

Skills

  • Loan application processing

Languages

Hindi
First Language
English
Intermediate (B1)
B1

Timeline

Inbound Call Center Representative

Shree Ram finance
03.2024 - 06.2025

B.com Degree - Hindi

Markham of Commerce College
01.2022 - 03.2024
BASANTI KUMARI SHARMA