Autocad
Basant Raj Bhatt
General Manager
South West Delhi
Summary
Accomplished Operations and Project Leader with over 14 years of experience in the restaurant industry. Expertise in driving operational excellence, managing cross-functional teams, and overseeing end-to-end projects from site development and construction to design and equipment procurement. Skilled in strategic planning, budgeting, cost optimization, process improvement, and ensuring compliance with brand standards. Proven ability to deliver innovative customer experiences, maximize profitability, and achieve breakthrough results through effective operations management, project execution, and team leadership. A resourceful problem-solver with a customer-centric approach and a track record of successful project delivery and operational turnarounds.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
Burger Singh - A unit of Tipping Mr Pink Pvt Ltd
4 2022 - Current
- Heading projects, design, equipment procurement, and operation coaching.
- Providing site approvals and assisting the BD team in identifying properties for restaurant use.
- Reviewing and approving outlet designs and drawings created by my design team.
- Developing new equipment vendors and purchasing kitchen equipment for each outlet.
- Developing and negotiating with civil vendors, as well as deploying them to construct outlets.
- Coaching the team and civil vendors to complete civil work within given timelines without compromising quality.
- Visiting running outlets and providing operational feedback to the operations team.
- Exploring new durable and long-lasting products for the brand and implementing them in designs.
Operations Manager
09.2018 - 03.2022
- Coach store managers & down the line team for performance and development
- Develop teams decision making capabilities
- Evaluate employee performance and create individuals development plan
- New Store or New city Launch
- Hiring and developing key talent and conducting reviews at regular intervals
- Acknowledge customer queries timely and effectively
- Take out inference from the business outcome and put action in place to sustainability
- Develop business plans for optimal use of resources and time
- Setting and implementing performance standards across all stores with consistency
- Providing stimulating and supportive environment to the team by bridging the Gap between support center and operations
- Conduct meetings with LL or Mall developers to discuss about business updates, issues and opportunities
- Evaluating new sites proposed by BD.
Sr.Area manager
04.2017 - 08.2018
- Monitoring People, Product, Process and equipment in the region to ensure targets on Profit and Loss (P&L) Balance score cards (BSC), CRM, employee turnover and retention are met
- Work closely with Restaurant Managers to keep store ready to deliver 'Wow' experience to customer, drive customer focused culture and promptly resolve any escalated customer complaints
- Lead performance management process through bench planning, performance feedback, timely performance appraisals, driving recognition culture, meaningful training and development planning and resolving workplace disputes
- Drive marketing for the area by giving input to Restaurant managers on LSM, marketing calendar, corporate calls and by working closely with marketing team on bulk orders
- Ensure Restaurants in region are ready to pass all internal and external audits and adhere to all the compliance
- Continuously coach RGM's to achieve sales target and meet COS, COL & COSV budgets.
Area Manager
04.2016 - 03.2017
Real Estate Agent
03.2015 - 03.2016
- Skilled real estate agent with expertise in client relationship management, negotiation, property valuation, sales, market analysis, and customer service.
Restaurant General Manager
KFC India
04.2014 - 03.2015
- Meeting restaurant's financial objectives by creating annual operating plan, preparing monthly budgets & P&L statements, analyzing variances & initiating corrective action
- Controlling costs by forecasting, planning & reviewing quantities of preparation, minimizing waste & ensuring consistency of food quality
- Accomplishing restaurant's human resource objectives by recruiting, selecting, training, scheduling, coaching & counseling employees
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies
- Limited portion sizes and used garnishes to control food costs
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
Assistant Restaurant Manager
KFC India
01.2013 - 02.2014
- Recruited and hired employees offering talent, charisma and experience to restaurant team
- Home delivery manager
- Responsible for training of outlet team (Training Coordinator)
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition
- Hired and managed all kitchen staff
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances
- Oversaw food preparation and monitored safety protocols
- Maximized quality assurance by completing frequent checks of line
- Motivated staff to perform at peak efficiency and quality
- Supporting RGM on Building Great Restaurant.
Shift Manager
06.2010 - 01.2013
- Supported the Restaurant manager by conducting periodic training sessions to develop the work force which is highly skilled & motivated so that they can positively impact sales, profit and customer experience in the restaurant
- As Shift manager significantly improved raw material cost and food cost efficiency by focusing on proper inventory management & wastage control
- Religiously implemented and followed the SOP's around People, Product, Process and equipments to meet restaurant targets of achieving break-thru results.
Education
Bachelor's degree - English Language and Literature, General
Skills
Multitasking and Prioritization:
undefinedSoftware
Certification
Diploma in Financial Accounting (Tally)
Timeline
Operations Manager -
09.2018 - 03.2022
Sr.Area manager -
04.2017 - 08.2018
Area Manager -
04.2016 - 03.2017
Real Estate Agent -
03.2015 - 03.2016
Restaurant General Manager - KFC India
04.2014 - 03.2015
Assistant Restaurant Manager - KFC India
01.2013 - 02.2014
Diploma in Financial Accounting (Tally)
04-2011
Shift Manager -
06.2010 - 01.2013
General Manager - Burger Singh - A unit of Tipping Mr Pink Pvt Ltd
4 2022 - Current
Dr. C. V. Raman University, Kota Bilaspur - Bachelor's degree, English Language and Literature, General
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