Basant Singh Rawat
ROPAR
Summary
Results-driven and customer-focused Restaurant General Manager with 10+ years of progressive experience in food service operations, known for driving revenue growth and enhancing guest satisfaction. Proven ability to lead and motivate high-performing teams, implement operational efficiencies, and maintain stringent quality and safety standards. Expertise in menu development, cost control, and marketing strategies. Seeking a challenging General Manager position to leverage expertise in strategic planning, team leadership, and customer relationship management to elevate dining experiences and achieve business objectives.
Overview
11
11
years of professional experience
Work History
General Manager
Romeolane
Mathura
11.2025 - 04.2026
- Directed daily operations and ensured alignment with company goals.
- Managed budgets and resources to maximize financial outcomes.
- Oversaw recruitment, training, and performance evaluations to enhance team capabilities.
General Manager
Romeolane
Karnal
06.2025 - 10.2025
- Managed budgets and resources for optimal financial performance.
- Managed budgets and resources to enhance financial performance.
- Oversaw recruitment, training, and evaluations to develop a high-performing team.
Restaurant General Manager
ROMEOLANE
Kanpur
08.2024 - 05.2025
- Initiated learning and skill improvement in restaurant operations and service standards to enhance overall performance.
- Created and executed innovative marketing strategies that contributed to a 20% increase in restaurant revenue.
- Managed daily operations and staff scheduling to ensure smooth restaurant flow.
- Oversaw inventory management and procurement of supplies in a busy environment.
- Implemented training programs for new employees to enhance service quality.
Restaurant Manager
DO Chef Pvt. Ltd.
CHANDIGARH
10.2021 - 07.2024
- Oversaw daily restaurant operations, exceeding customer satisfaction targets by 15% through proactive service management and staff training.
- Managed and motivated team of 30+ employees, reducing staff turnover by 20% through coaching and mentorship programs.
- Managed daily restaurant operations to ensure smooth service and guest satisfaction.
- Trained and supervised staff to enhance team performance and efficiency.
- Developed and implemented operational procedures for inventory management and food safety.
Assistant Restaurant Manager
The Barcode Pub
SILIGURI
10.2020 - 09.2021
- Assisted Restaurant Manager in daily operations, leading to 10% improvement in overall efficiency.
- Trained and supervised team of 20+ staff, ensuring adherence to high standards of hospitality and service.
- Supervised daily restaurant operations to ensure smooth service flow.
- Managed staff schedules and coordinated training for new employees.
- Assisted in inventory management and procurement of supplies.
F & B Supervisor
FORM Hotel, A member of Design Hotel (ITALY)
DUBAI
06.2019 - 02.2020
- Developed and implemented customer loyalty programs, increasing repeat business and enhancing positive online reviews.
- Ensured strict compliance with health and safety regulations. consistently achieving top ratings in sanitation inspections.
- Supervised daily operations in hospitality environment, ensuring high service standards.
- Trained and mentored staff on customer service and operational procedures.
- Coordinated team schedules to optimize workflow and enhance guest experiences.
F & B Captain
Landmarks Group of Hotels
DUBAI
07.2017 - 05.2019
- Supervised daily F&B operations, ensuring smooth service delivery, which contributed to a 10% increase in customer satisfaction scores.
- Trained and mentored F&B staff, enhancing service quality and professionalism, leading to a 15% reduction in customer complaints.
- Supervised daily operations in high-volume hotel environments.
- Coordinated staff schedules to ensure optimal coverage and service.
- Managed guest relations to enhance overall satisfaction and experience.
Senior Steward
Chinese Palace Management
DUBAI
05.2016 - 06.2017
- Monitored and enforced compliance with health, safety, and sanitation standards, ensuring a consistently clean and safe environment for staff and guests.
- Oversaw setup of F&B outlets, organizing and preparing them for service to enhance operational efficiency.
- Supervised daily cleaning operations in dining and kitchen areas.
- Trained new staff on sanitation and safety procedures.
- Managed inventory of cleaning supplies and equipment.
Job Trainee
Chinese Palace Management
DUBAI
06.2015 - 05.2016
- Supervised cleanliness and organization of dining and service areas, ensuring high standards of hygiene and presentation.
- Trained and mentored stewarding team members, enhancing operational efficiency and accuracy.
- Assisted in daily operations and customer service tasks at Chinese Palace Management.
- Maintained cleanliness and organization of dining areas and kitchen spaces.
- Supported team members during peak service hours to ensure smooth operations.
Education
10th -
GGSSTP Model School
RUPNAGAR, PUNJAB12th - Commerce
GMN Senior Secondary School
RUPNAGAR, PUNJABDiploma - Hotel Management
AIHMAS
JAIPUR, RAJASTHANSkills
- Restaurant Operations
- Operational strategy
- Financial Acumen
- Budgeting
- Profit and loss accountability
- Operational Efficiency
- Workflow Optimization
- Quality Assurance
- Quality assurance
- Crisis Management
- Customer Experience
- Customer relationship management
- Customer experiences
- Team leadership
- Team Development
- Staff recruitment
- Staff training and development
- Employee training
- Vendor Relations
- Vendor negotiations
- Marketing strategy
- Operational Marketing
- Marketing and Advertising Expertise
- Innovation and Adaptability
- Regulatory Compliance
- Loss prevention
- Service quality improvement
- Time management
- Problem solving
- Strategic Leadership
- Strategic planning
- Communication Skills
- Effective communication
- Conflict resolution
- Safety protocol
- Service quality improvement
- Profit and loss accountability
Languages
- Hindi
- Punjabi
- English
- Hindi
- Punjabi
Timeline
General Manager
Romeolane
11.2025 - 04.2026
General Manager
Romeolane
06.2025 - 10.2025
Restaurant General Manager
ROMEOLANE
08.2024 - 05.2025
Restaurant Manager
DO Chef Pvt. Ltd.
10.2021 - 07.2024
Assistant Restaurant Manager
The Barcode Pub
10.2020 - 09.2021
F & B Supervisor
FORM Hotel, A member of Design Hotel (ITALY)
06.2019 - 02.2020
F & B Captain
Landmarks Group of Hotels
07.2017 - 05.2019
Senior Steward
Chinese Palace Management
05.2016 - 06.2017
Job Trainee
Chinese Palace Management
06.2015 - 05.2016
10th -
GGSSTP Model School
12th - Commerce
GMN Senior Secondary School
Diploma - Hotel Management
AIHMAS