Basavanna M
Bangalore
Summary
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
4
4
years of professional experience
Work History
Administrative Services Representative
Cigna Health Solutions India
Bengaluru
07.2024 - Current
- Directed translation efforts for non-English claims, enabling timely processing by claims team.
- Managed multiple queues, including Screening, Duplicate merging, Fin scan, UAWB, and Member claims, ensuring operational efficiency.
- Maintained high standards of quality in case handling through meticulous attention to detail.
Customer Service Associate
Connectwell Industries Private Limited
Bengaluru
07.2023 - 07.2024
- Order processing coordination with Channal Partner, sales person, and Head Office.
- Material follow-up with the planner.
- Filling out the Order Cancellation Form.
- Order Block - Clearance.
- CR: Note to follow up with Head Office, CSA.
- Transporter Coordination.
- Customer and channel partner coordination.
- Managing the email and phone call.
- Reporting - Customer/Channel Partner-wise Order Booking and Revenue.
- Reporting: Salesperson-wise order booking and revenue.
- Reporting - Customer/Channel Partner-Wise Outstanding Statements.
- Reporting - CRM Dashboards: Visits, Opportunities, Quotations.
- Reporting: Customer Group Monitoring.
- Opportunity Creation.
- Quotation Creation.
- Customer Group Creation.
- Discount Logic Creation.
- Raising a sample request.
- Raising Customer Complaints
Process Associate
Sagility Health Care
Bengaluru
11.2021 - 01.2023
- Developed daily U.S. health insurance plans, averaging eight to ten plans per day.
- Tracked hours for each plan to ensure accurate reporting.
- Audited completed plans to maintain compliance and quality standards.
- Posted and updated the process matrix processes for improved workflow.
- Addressed U.S. client requirements promptly to ensure satisfaction.
- Delivered work with a focus on achieving 100% quality standards.
Education
B.com - Commerce
RPA First Grade College
Bengaluru12-2021
PUC - Commerce
RPA First Grade College
Bengaluru01.2018
SSLC -
Royal English School
Bengaluru01.2016
Skills
- Advanced Excel and Microsoft Office
- Tally ERP 9 with GST
- Accounting expertise
- Customer relationship management
- Data analysis and reporting
- Problem solving
- Time management
- Adaptability
Languages
- English, Read, Write, Speak
- Kannada, Read, Write, Speak
- Hindi, Read, Write
Personal Information
- Date of Birth: 11/23/1999
- Gender: Male
- Nationality: Indian
- Marital status: Single
- Religion: Hindu
Affiliations
- Participated in a Global Wellness Challenge
- Participated in a Wellness Worriers challenge
- Member of Culture Catalyst team
Accomplishments
- Awarded top performer of the month
- Winner and runner of the Global Wellness Challenge
- Awarded has Workaholic employee
Timeline
Administrative Services Representative
Cigna Health Solutions India
07.2024 - Current
Customer Service Associate
Connectwell Industries Private Limited
07.2023 - 07.2024
Process Associate
Sagility Health Care
11.2021 - 01.2023
B.com - Commerce
RPA First Grade College
PUC - Commerce
RPA First Grade College
SSLC -
Royal English School
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