MS Word, Excel, Power Point
Basavaraj Nachwar
Hospitality
Bangalore
Summary
Customer-oriented General Manager with 5 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
15
15
years of professional experience
5
5
Languages
Work History
General Manager
Shravanthi Hotels And Resorts Pvt Ltd (The Big Barn)
Bangalore
2023.01 - Current
- Formulated policies and procedures to streamline operations.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
General Manager
Aventhi Hospitality LLP ( Meter Bar & Kryp10)
Bangalore
2021.03 - 2023.10
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
General Manager
Aswathi Inn Pvt Ltd (Ebony,13th Floor, Aasen On The Edge & Ivory Tower )
Bangalore
2020.01 - 2022.03
- Analyzed market trends and competitor activities to create competitive advantages.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Cluster Manager
Shilton Hospitality LLP ( Watson's )
Bangalore
2014.05 - 2019.11
- Provided weekly income and quarterly cluster reports to company headquarters.
- Researched key competition, hospitality sector trends and current trading opportunities for new initiative ideas.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Bar Manager
Buns Hospitality ( Blimey )
Bangalore
2012.10 - 2014.02
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 100% improvement over prior onboarding process.
- Improved customer service rankings by resolving issues quickly and accurately.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Floor Manager
Dagama Night Club
Dubai
2008.09 - 2012.09
- Oversaw supply restocking, area cleaning, and product organization.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Skills
Performance improvement
Additional Information
Ms Office - Word, Excel, Power Point.
Software
Software Tools Skill
Billing Software's - Lucid, IDS, Prism, Micro, Tusche, Petpooja.
Passport Status
Passport No - HO940822
Valid Up To 2028.
Timeline
General Manager
Shravanthi Hotels And Resorts Pvt Ltd (The Big Barn)
2023.01 - Current
General Manager
Aventhi Hospitality LLP ( Meter Bar & Kryp10)
2021.03 - 2023.10
General Manager
Aswathi Inn Pvt Ltd (Ebony,13th Floor, Aasen On The Edge & Ivory Tower )
2020.01 - 2022.03
Cluster Manager
Shilton Hospitality LLP ( Watson's )
2014.05 - 2019.11
Bar Manager
Buns Hospitality ( Blimey )
2012.10 - 2014.02
Floor Manager
Dagama Night Club
2008.09 - 2012.09
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