BASAVARAJ UNAKAL
SERVICE MANAGER
DHARWAD
Summary
Seasoned Service Manager bringing [Number] years of [Industry] experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Customer-focused professional with successful [Number]-year career in [Industry] sector. Dynamic successful applying [Skill] and [Skill] in busy business environment.
Overview
25
25
years of professional experience
2
2
years of post-secondary education
Work History
Service Manager
METRO FORD
DHARWAD
04.2021 - Current
- Defined clear targets and objectives and communicated to other team members.
- Achieved 10% increase in productivity in fixed operations, parts and service department.
- Achieved 25% increase in productivity in fixed operations, parts and service department.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Managed senior-level personnel working in marketing and sales capacities.
- Increased part shipment ratings by 5% through effective management of recall projects.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Maintained professional, organized and safe environment for employees and patrons.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Increased profit by streamlining operations.
Service Manager
Revanakar Motors
hubli
08.2018 - 03.2021
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Increased profit by streamlining operations.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Formulated processes to reduce downtime and financial loss.
Sr.Service Engineer
Suhail Bahwan Group Holding llc
Muscat
01.2015 - 01.2018
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Worked flexible hours across night, weekend and holiday shifts.
- Improved operations through consistent hard work and dedication.
- Carried out day-to-day duties accurately and efficiently.
- Maintained excellent attendance record, consistently arriving to work on time.
- Delivered services to customer locations within specific timeframes.
- Worked with customers to understand needs and provide excellent service.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Service Manager
Swasti Nissan
Hubli
05.2012 - 01.2015
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Trained and developed personnel to improve safety, employee relations and resolve [Type] issues.
- Implemented [Type] process improvement initiatives within department.
- Encouraged departmental employees to present positive, exemplary image to customers.
Service Advisor
RNS mtors
Unakal hubli
08.2009 - 04.2012
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Developed estimates by costing materials, supplies and labor.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Documented problems and corrective actions to maintain records.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Bodyshop Advisor
Kalyani Motors
Bangalore
12.2007 - 03.2009
- Resolved problems, improved operations and provided exceptional service.
- Drove operational improvements which resulted in savings and improved profit margins.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Resolved customer problems and complaints.
- Liaised between car owners and insurance agencies about auto damage and insurance claims.
- Advised clients on plans for repairs, possible value of salvage parts and appropriate mechanics for repairs needed.
- Negotiated completed damage estimates and repair costs.
- Accurately estimated parts and labor for over repairs.
- Inspected vehicles to evaluate necessary repairs and determine extent of damage.
- Prepared insurance forms on behalf of customers, detailing damage details, car conditions and shop quotes.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
Service Technician
Suad Bahwan Automtive LLC
Muscat
06.2005 - 12.2007
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Located and removed defective parts for skilled adjustment, repair or replacement.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Performed safety and emissions inspections.
- Corrected unsafe conditions in work areas and immediately reported correctable conditions to supervisor.
- Delegated jobs to subordinates and monitored quality of work.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns and maintaining supplies.
- Maintained functionality and reliability of engines, machines and systems through regular diagnostic checks.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
- Maintained accurate records of time and materials required to perform repairs and service.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
Service Technician
RNS motors
hubli and Bangalore
08.1998 - 12.2005
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Located and removed defective parts for skilled adjustment, repair or replacement.
- Completed thorough inspections of vehicles to evaluate damages and develop repair plans.
- Analyzed and located malfunctions in brakes, motors, switches and control systems.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
- Resolved problems, improved operations and provided exceptional service.
Trainee Technician
Sai Service
Mumbai
06.1997 - 06.1998
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Located and removed defective parts for skilled adjustment, repair or replacement.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Education
Diploma Automobile - Diploma In Automobile
J S S COLLEGE
Vidyagiri Dharwad 06.1995 - 06.1997
Skills
Strategic business planning
undefinedTimeline
Service Manager
METRO FORD
04.2021 - Current
Service Manager
Revanakar Motors
08.2018 - 03.2021
Sr.Service Engineer
Suhail Bahwan Group Holding llc
01.2015 - 01.2018
Service Manager
Swasti Nissan
05.2012 - 01.2015
Service Advisor
RNS mtors
08.2009 - 04.2012
Bodyshop Advisor
Kalyani Motors
12.2007 - 03.2009
Service Technician
Suad Bahwan Automtive LLC
06.2005 - 12.2007
Service Technician
RNS motors
08.1998 - 12.2005
Trainee Technician
Sai Service
06.1997 - 06.1998
Diploma Automobile - Diploma In Automobile
J S S COLLEGE
06.1995 - 06.1997
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